Prob with order but customer service sorted straight away ,definitely order again soon .
OPS TEAM
Online Pound Store
6 months ago
Hi Carla,
Thanks for your feedback.
We're sorry to hear you didn't receive the right order.
A member of our customer service has reached out to find out more information regarding this error. We want to make this right as soon as possible.
We sincerely apologise for any inconvenience caused.
Kind regards,
OPS
Was easy to order but still not received my parcel
OPS TEAM
Online Pound Store
6 months ago
Hi,
We're sorry for the delay here.
I've personally chased this up with the courier today to find out exactly where the hold-up is. I’ve also sent a direct email to your inbox with the full details and our plan to get this sorted for you.
I'll be keeping a close eye on this until it's resolved.
Kind regards,
OPS
I like this online shop. I think the products are good value for the money .
But theres always either something missing from the order when it arrives or its damaged and leaked . This happens to...
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OPS TEAM
Online Pound Store
6 months ago
Hi,
I’m really sorry to hear that you've had a run of bad luck with your orders.
Having items arrive missing or leaked is a huge let-down, and I'll be the first to admit we clearly missed the mark here.
We're working closely with our packing team and couriers to tighten things up, as we definitely want to do better for you.
Thanks for sticking with us while we get this right.
Kind regards,
OPS
I love that they have some unique products that is not available elsewhere. My only concern is to qualify for free delivery you need to place above £50 order. So far my orders came well packed and...
