Only found the site by chance. Was looking for a particuliar item.
The service was very good., quick and very efficient. I even made a mistake with my email, and sent a quick message to them...
Received a damaged item, they refused to refund it and I had to tell them I would ask for my bank to refund it, by principle. I do not recommend.
OPS TEAM
Online Pound Store
8 months ago
Hi Sadio, Thank you for taking the time to leave your feedback.
We’re sorry that the condition of the item you received caused concern and that the situation felt frustrating to resolve. While a full refund was ultimately issued, it’s clear that the matter should have been handled more decisively.
We’ve taken this feedback on board and are reviewing our approach to quality concerns to ensure issues like this are resolved more quickly.
We appreciate you sharing your experience, as it helps us improve our service going forward. OPS
Delivery took longer than expected
Some items arrived damaged or unusable and when contacted, they argued with me about some of the items in question despite photos of the items
Eventually got a...
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OPS TEAM
Online Pound Store
8 months ago
Thank you for taking the time to leave feedback.
We’re genuinely sorry to hear that your order arrived in a condition that fell below expectations and that the resolution process felt frustrating. That’s not the experience we aim to provide.
While we did issue a refund, it’s clear from your comments that we should have handled the situation more smoothly and with greater understanding. We’ve taken this feedback on board and are reviewing how we assess and resolve delivery damage to ensure concerns are handled more proactively in future.
We appreciate you sharing your experience, as it helps us improve our service going forward. OPS
They lost my order even though I had payed for it had to wait ages for it to come still waiting been nearly 2 weeks now and they never contacted me to explain won’t use them again still waiting for...
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OPS TEAM
Online Pound Store
8 months ago
Hi Carole,
I’m very sorry for the delay in your order and for the frustration this has caused. Your parcel has unfortunately been delayed within the courier network, and we have been in contact with them to investigate this as soon as it was brought to our attention.
We are continuing to follow this up and will ensure a resolution if delivery does not take place. Please feel free to contact us directly if you would like an update.
Kind regards,
OPS
