They do what they say they will do. I am in my latter years and mainly rely on the telephone service it’s pleasant to find staff that go the extra mile for their elders and their pets. Well done...
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Donna
Nurturing by Nature
2 years ago
Thank you for your 5 star review John - we really appreciate your feedback! It's great to hear that we are going the extra mile for you and your pets. We are happy to help in any way we can.
JB
John Bibb
2 years ago
Rosie ( a golden retriever ) just would like to add please can I have more
There needs to be a quicker way of making you aware of a delivery slot and the chicken carcasses have not been individually wrapped. Many times I get two in one bag. Although they are what they say...
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Donna
Nurturing by Nature
2 years ago
Thank you for your review. We appreciate your feedback.
With regards to the double bagged carcass, this can happen sometimes when the product goes through our wrapping process. Checks are made in our Production Dept to prevent this, however occasionally it still happens. I will feed this back to our Production team to make them aware and for them look at their process.
The delivery time does depend on where you are on our routes so depending on how many orders we have in a particular area will determine whether you order is delivered in the morning or afternoon. You should receive an email message giving you a delivery window. The boxes can be left outside so you don't necessarily have to wait in for them. If there is a particular place you would like the boxes left for you please feel free to leave a note on the order instructions. Hope this addresses your concerns, regards Donna
產品評價
交易日期: 29/09/2023
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可信賴顧客
Feefo 驗證
2 years ago
I like it.
Donna
Nurturing by Nature
2 years ago
Thank you for your 5 star review! We are happy you are happy!
Brilliant service and our dog loves the raw food! Also fab delivery team that always want to say hi to our doggie :)
Donna
Nurturing by Nature
2 years ago
Hi Rebecca thank you for your 5 star review! It's great to hear that your dog is happy with our food and that your find our delivery fab! I will pass that onto the team - thank you. Many thanks Donna
Been a customer 11 years approx, delivery service superb, quality of products excellent, after sales support on follow up nutrition excellent
Donna
Nurturing by Nature
2 years ago
Hi Emma great to have you as a long-standing customer and good to hear that you find our service excellent, Thank you for taking the trouble to review us regards Donna