Thank you for taking the time to provide your feedback. We're sorry for the miscommunication and understand how frustrating this experience would have been. This is not the standard of service we strive to provide for our customers.
We have investigated the matter and provided feedback to the relevant team member to help ensure better customer outcomes in the future.
I understand that a member of our Sales Care team contacted you yesterday and confirmed that your cover is in place. We appreciate the opportunity to clarify the situation and resolve your concerns.
If there is anything further we can assist you with, please don't hesitate to reach out. Thank you again for your feedback, as it helps us continue to improve our service.
Kind regards,
Stephen
NobleOak - Operations Manager
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可信賴顧客
Feefo 驗證
1 month ago
Life insurance
Great service and sorted in a few days
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MS
Mariska Setionago
Feefo 驗證
1 month ago
Mariska Setionago說了有關 NobleOak Life Limited:
Great service
0
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可信賴顧客
Feefo 驗證
1 month ago
Good communication
Aaron was nice to talked through and able to explain and respond to my inquiries in the soonest possible time. Will recommend highly to my family and friends.
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PU
Primali Udawatta
Feefo 驗證
AUS
1 month ago
Primali Udawatta說了有關 NobleOak Life Limited:
Professional
Professional and courteous staff… easy to talk and explained everything I need
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MG
Michael Gainer
Feefo 驗證
AUS
1 month ago
Michael Gainer說了有關 NobleOak Life Limited:
Good experience
Good customer service and gave a good quote. Easy to get approval after a few questions.
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可信賴顧客
Feefo 驗證
1 month ago
Exceptional service.
Great service and very friendly. Customer service willing to go the extra mile.
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RL
Regina Lemaiyan
Feefo 驗證
AUS
1 month ago
Regina Lemaiyan說了有關 NobleOak Life Limited:
Effective the agent was resourceful,thus able to answer the questions that
Effective and efficient on boarding. I would definitely recommend it. Premiums are lower as compared to the previous l had.
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TW
Toby Willson
Feefo 驗證
AUS
1 month ago
Toby Willson說了有關 NobleOak Life Limited:
Lovely and easy to deal with.
0
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AK
Anju Kumar
Feefo 驗證
1 month ago
Anju Kumar說了有關 NobleOak Life Limited:
Chris was very detailed in explaining the policy and very professional
