Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
1
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SA
Sam Alexander
第三方驗證
6 years ago
Sam Alexander說了有關 Cycler:
Straightforward process, just took a little while to process. Repair istelf was sent and returned in under 48 hours which was phenomenal. Would definitely recommend NextGen
Alan
Cycler
6 years ago
Thanks so much for your feedback, we're really grateful that you took the time to provide us with a review. Team NextGen
0
分享
TC
Trusted Customer
第三方驗證
6 years ago
Trusted Customer說了有關 Cycler:
Fantastic service so far .very quick and easy insurance setup
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
分享
TC
Trusted Customer
第三方驗證
6 years ago
Trusted Customer說了有關 Cycler:
Don't bother going for the Instant Cover!
I had to buy new insurance as my old policy was running out and was looking expensive to renew. So I had to get instant cover from Next Gen to make sure my...
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Alan
Cycler
6 years ago
Thanks for your review, we appreciate all feedback. We're passionate about service and we want to get everything right.
We're glad we got to speak with you over the telephone and as advised, unless you submit proof of ownership and schedule some time with us to go through the claim notification process we can't proceed. We have investigated and it appears your policy data was not shared with our Claims team instantly, this was a technical error for which we do and have apologised and has now been fixed, however, this has not impacted the time it has taken to progress your claim. we do hope you're able to schedule the time with our team to progress your claim.
We do offer what we advertise, we do also need information from you and a little of your time to progress the claim. Thanks, Team NextGen
1
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TC
Trusted Customer
第三方驗證
6 years ago
Trusted Customer說了有關 Cycler:
Easy to use, great price
0
分享
TC
Trusted Customer
第三方驗證
6 years ago
Trusted Customer說了有關 Cycler:
Excellent
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
分享
TC
Trusted Customer
第三方驗證
6 years ago
Trusted Customer說了有關 Cycler:
Good
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
分享
TC
Trusted Customer
第三方驗證
6 years ago
Trusted Customer說了有關 Cycler:
I've had two claims with them and they've dealt with both without problems.
My only gripe is the time it takes to get the claim started and the time to respond to emails, both of which could be...
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Alan
Cycler
6 years ago
Thanks so much for leaving us a review. we do understand that registering a new claim can be a little cumbersome, this is to ensure we're validating and eradicating fraud to ensure we can continue to offer low prices and a great level of service. We've shared your feedback on e-mail replies with our claims team and will follow this up to ensure an improved service is offered. Thanks, Team NextGen
0
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GG
Garry Galloway
第三方驗證
6 years ago
Garry Galloway說了有關 Cycler:
Excellent
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen