Feefo 評論是如何收集的？

我們代表#與我們合作的企業#獨立收集回饋意見。我們的平台只接觸#經過驗證的買家，因此您可以放心閱讀#真實客戶的評價。

誰可以留下 Feefo 評價？

只有持有購買證明的客戶#才能留下 Feefo 評價。我們透過在交易後#直接聯絡買家來確保這一點。

我們如何核實評價？

我們會將評論與銷售或交易#進行匹配，以核實評價是否來自真實客戶。人們只有在購買後#才會被邀請留下評價。

如何處理虛假評價？

Feefo 只邀請經過驗證的買家#提供回饋，因此可以防止人們留下虛假評論。

Neptune 評論 | {{merchantUrl}}客戶服務評論評論 |Feefo |第 1 頁

AB

Alan Bramhall

Neptune 已驗證

Alderney Edge

5 years ago

Alan Bramhall說了有關 Neptune:

Anybody there?

Respond to outstanding matters in a reasonable time rather than months. After closure of the Wilmslow store, nobody at Neptune seems to accept responsibility.

Ellie Millican

Neptune

5 years ago

Hi Alan, I'm really sorry that you have not had the best experience with us. Are you happy if I give you a call to discuss or if you wish to email me directly on ellie.millican@neptune.com that would be great. I look forward to hearing from you.

AB

Alan Bramhall

5 years ago

Still not resolved, performance gets worse.

產品評價

交易日期： 03/02/2021

0

HW

Helen Winter

Neptune 已驗證

5 years ago

Helen Winter說了有關 Neptune:

My item has arrived broken. No one answered the phone in customer services yesterday. No one has yet to respond to my email yesterday.

Laura Munslow

Neptune

5 years ago

Hi Helen, I am so sorry we have not been in touch yet and thank you for leaving us a review to let us know. I have created a replacement order for you where they can also collect the broken lantern, or please let me know if you are able to dispose of it. The next available date I have booked this for is the 31st of March. My email is laura.munslow@neptune.com and I would be happy to call you for any further feedback or help with anything else.

HW

Helen Winter

5 years ago

I still have received no replacement item and a new one was not delivered on the date arranged. Despite emailing laura directly, I have still received no reply with an explanation as to why this is. Utterly disappointed. I ordered this item in February. I will not be ordering online from this company again despite being an existing customer. I would like a refund processed ASAP.

產品評價

交易日期： 27/02/2021

0

JO

Judy Owen

Neptune 已驗證

5 years ago

Judy Owen說了有關 Neptune:

Very pleased,had an issue with postage and customer service sorted it for me.Well pleased with place mats too

Laura Munslow

Neptune

5 years ago

Thank you for letting us know of your experience, Judy! I am so happy to read all has been sorted and you are pleased with your new placemats. I hope you have a lovely week ahead of you!

產品評價

交易日期： 09/03/2021

0

可信賴顧客

Neptune 已驗證

5 years ago

Boringly predictable - brilliant as usual!

As usual, the experience is excellent. The staff know their stuff and make you feel wanted (in the nicest possible way).

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely comment! So happy we hit the mark for you and I hope we are able to welcome you back soon!

產品評價

交易日期： 16/03/2021

1

JQ

J Quixley

Neptune 已驗證

5 years ago

J Quixley說了有關 Neptune:

Highly responsive staff

Staff (Imogen) was very helpful and keen to help. On this occasion, the canvas parasol was the wrong size and had to be returned. However this does not detract from the high quality level of service

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely feedback and singling Imogen out! I will pass your comments to her - she will be over the moon to have made a positive impact on your experience and I am sorry the parasol canopy was not the right size. I hope you have found a suitable one ready for summer. Have a lovely rest of your week and I hope we have the opportunity of welcoming you back soon!

產品評價

交易日期： 05/03/2021

0

ES

Emma Sadler

Neptune 已驗證

5 years ago

Emma Sadler說了有關 Neptune:

Excellent customer service.

The questions I had relating to the products I purchased we answered very quickly, professionally & helpfully. I loved my purchase too.

Laura Munslow

Neptune

5 years ago

Thank you for leaving us a review, Emma, and also for your lovely comments. I am happy to read you are happy with your purchase and we hope to be able to welcome you back soon!

產品評價

交易日期： 12/03/2021

0

可信賴顧客

Neptune 已驗證

5 years ago

Excellent service. Arrived safely superb packaging.Delighted

Complete service from order to delivery.

Ellie Millican

Neptune

5 years ago

Thank you so much for the lovely feedback. It is great to hear your original parasol had quite the long life and I'm confident you will find the same quality in your new one! I hope you enjoy many sunny days sat around your table! Have a great week!

產品評價

交易日期： 22/02/2021

0

可信賴顧客

Neptune 已驗證

5 years ago

Great parasol, no problem with delivery

Love Neptune’s design. Service impeccable.’

Ellie Millican

Neptune

5 years ago

Thank you so much! It is so lovely to hear you love our designs and the service we give, it has made our day! Have a great week!

產品評價

交易日期： 23/02/2021

0

AH

Anthony Hammersley

Neptune 已驗證

5 years ago

Anthony Hammersley說了有關 Neptune:

The speedy service. Excellent in lockdown.

Ellie Millican

Neptune

5 years ago

Hi Anthony, thank you so much! I'm pleased you found our service speedy even though we are in lockdown. Hopefully we'll see you again soon!

交易日期： 12/03/2021

0

可信賴顧客

Neptune 已驗證

5 years ago

Excellent service, great communication and fast informed delivery.

Great telephone communication, excellent delivery service.

Ellie Millican

Neptune

5 years ago

Thank you so much for the wonderful review. I'm so pleased you had a great experience with us. Hopefully we'll see you again soon!

交易日期： 06/03/2021

0

Neptune 評論

Suffolk 6-10 Seater Extending Dining Table更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站Can’t say as it has to go back.

White Glove Service更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站Broken lantern delivered in the post.

Emily Quilted Cotton Salt Placemats - Set of 6更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站Very pleased with place mats,well made and look perfect on my table

Neptune Jute Bag Large - Smoke更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站Just can't buy better shopping bags in my opinion. Our first lot lasted us over 4 years and got some serious use, so I'm delighted to have some more to keep me going.

3.5m Canopy, Natural更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站I can't give it more stars as it was the wrong size (my fault). The canopy appeared to be well made and would suit the correct stand well.

Standard Parcel Service (by Royal Mail)更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站Great quality, very authentic faux Olive branches. Sets my window off beautifully.

Classic 3.0m Parasol Frame更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站My original pole ¶sol was much better quality 15 years ago!. Solid wood like a yacht mast &very heavy. This is much lighter &metal but I'm sure it will be just as good. Fits my original table nicely.

3m Canopy, Natural更^多^有^關^本^產^品^的(7,122)^條^評^論瀏覽產品網站Well made, fits our existing canopy base perfectly

Feefo 評論是如何收集的？

誰可以留下 Feefo 評價？

我們如何核實評價？

如何處理虛假評價？