Hi Julia,
Thank you for taking the time to leave us a review.
We're sorry to hear that your previous delivery arrived damaged.
We do not ship the products like this, so it is not how we would expect them to arrive to you.
We understand the frustration you must be feeling and will be passing this on to DPD to hopefully avoid this happening again.
We have escalated this to our Customer Service team, and someone will be in touch shortly to discuss this with you.
Kind Regards,
Natural Instinct