The dog coat was too small. When I telephoned the NT shop, the man I spoke to was very helpful. He took my order for a larger size and sent me a returns label for the original item.
Everything was fine, except I did not receive the two packets of Christmas cards as the envelope they should have been in arrived slightly torn open. I would suggest that the packaging should be...
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Lydia
National Trust Shop
6 years ago
Hi Josephine. Sorry to hear this - I will pass the feedback on to the buying team.
In regards to the missing cards, I have contacted our warehouse for you and they will be happy to sort this out. Please let me know if you need any more help. Thank you for supporting the National Trust
The National Trust was set up in 1895 by three people who saw the importance of our nation’s heritage and open spaces and wanted to preserve them for everyone to enjoy. Every purchase you make goes back into looking after special places, for ever, for everyone.
The National Trust was set up in 1895 by three people who saw the importance of our nation’s heritage and open spaces and wanted to preserve them for everyone to enjoy. Every purchase you make goes back into looking after special places, for ever, for everyone.