I love my new rug. Great quality exactly what I wanted. I purchased it online from Ireland so a bit abrehensive but no need. Their customer service is 5 star also
Professional friendly service. I love the rug, which feels really luxurious. However I was sent the wrong colour the first time and had to wait for the correct rug to be delivered. The staff dealt...
Lovely rug, but delivery was a shambles. Not kept informed and only realised an attempt to deliver had been made when I rang to ask where my rug was. No card left and it turned out the driver...
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Modern Rugs Ltd
Modern Rugs Ltd
6 years ago
Thank you for leaving your review. We are pleased to hear that you are happy with your rug purchase and feel that our staff are helpful. We do however apologise sincerely on behalf of our couriers for the service received from them. This has been raised as an issue with our courier account manager to help prevent this from happening again and allow a better experience on your next purchase should you shop with us again.
Ordering and delivery was perfect . Unfortunately one of the rugs was incorrect . Took numerous pics and had a few phone calls . Allison said she would collect the wrong one . I was not prepared to...
You sent the wrong rug and insisted I send a photo to prove that was the case - ludicrous procedure.
Took a week to get the correct rug - not great service
