Service great and product great. The only issue was that there were insufficient screws in the package to complete assembly.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
產品評價
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for posting a review and we are sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further. Please contact the team at hello@mocka.co.nz and the team will assist in having this resolved as swiftly as possible.
Service was quick and efficient. Product was dispatched and arrived promptly. Product (bedside drawers) was easy to assemble and very sturdy upon completion.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thanks for your kind words and we look forward to seeing you again.
產品評價
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Thank you for taking the time to leave us a 5-star review!
產品評價
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for your review! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.
Very good compromise between quality design and cost. Online booking and delivery process smooth. sometimes a bit too long to build / set-up. Nice design. Just have to wait how long it lasts.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
產品評價
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
交易日期： 10/10/2022
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SF
sharleen forsyth
3 years ago
sharleen forsyth說了有關 Mocka New Zealand:
Excellent service
Great product.
Always trade with Mocka
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
On behalf us all of us at Mocka, we would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
交易日期： 09/10/2022
0
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JL
Jayme Lowe
3 years ago
Jayme Lowe說了有關 Mocka New Zealand:
Very efficent
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for the 5-stars! Hope to see you again soon!
產品評價
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to place feedback via Feefo on your recent purchase with us, very helpful. We are constantly looking for ways to improve our products and service and we will definitely pass this on. We do try to ensure all products have a list of helpful dimensions and specifications of all materials used to avoid any confusion or disappointment.
2 pieces of the set had chipped damage and we were so disappointed first, but customer service staff has accepted replacement and send us new pieces very quick. Great care and service, our son is...
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Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote.
