Audenza 評論

Thank you for your review. Whilst I’m pleased to hear that you’re happy with the eucalyptus that you ordered, I’m sorry to hear that you feel you would not be able to recommend us because another item you were hoping to order was out of stock.

The vase has been out of stock for around 4 or 5 weeks, and whilst I understand your frustration, it is unfortunately out of our control. Whilst we always aim to ensure items never go out of stock, sometimes items sell out much faster than anticipated, and we are unable to re-stock immediately due to production/manufacturer lead times.
Thank you again for your review.  Kind regards, Hollie. 

Thank you very much for your review, this is great to hear!

Thank you so much for your fantastic review! We really do appreciate you taking the time to provide feedback.  Thanks again for your order! :-)

Thank you for your review. I'm sorry to hear that the outer packaging had been damaged during transit, but pleased that the item inside was still protected. 

Regarding the item being out of stock - we try our utmost to ensure popular items such as this are never out of stock, but occasionally due to manufacturing lead times etc. this is unavoidable.  However, when an item due back into stock, we tend to operate a 'back order' system, so that you're able to place your order and reserve the item, for dispatch as soon as it arrives a few weeks later.  Which was the case with your order.

Thank you again for taking the time to leave a review. 

Thank you very much for your review, Pippa.  I'm so sorry to hear that you had an issue with the delivery. Please rest assured that issues of this nature are extremely rare and this is certainly not the level of service that we would expect.  I will therefore raise a complaint with the courier about this to make them aware of the problem. Our sincerest apologies again for the issue you experienced. 

Hi Sandra, I'm really pleased to hear that you were happy with your service! Did you perhaps click '1 star' by mistake on your review? Hopefully it was just an error! Do let us know if there is anything we can help with at all. 

This is fantastic to hear, thank you Philip!

We're thrilled to hear this, Lynn! Thank you so much for taking the time to leave a review.  We feel it's really important to use packaging which is recyclable wherever possible. Thanks so much for your order :-)

This is great to hear - thank you :-)

Thank you so much for your review, we love great feedback!