M&Co 評論

Thank you for your feedback We are happy to hear out service was okay, and that this ahs been consistent. If there is ever anything you think we can do to improve then please do not hesitate to let us know!

I am very sorry for the frustration and confusion you’ve experienced regarding our return policy and for the lack of response to your help form. This is certainly not the level of service we aim to provide. To clarify the points you raised: Return Window: Our policy allows 28 days from the date of delivery to return your order. If you saw a different date online, I apologise for the confusion—the 28-day window is the definitive timeframe. Return Costs: While you mentioned a £5 restocking fee, our standard return charge is actually £1.99, as outlined in our terms and conditions. This amount is used to cover the processing and logistics of the return through our portal.