M&Co 評論

We’re glad the item was okay overall, but we’re sorry you felt the delivery and returns charges were expensive. We understand that shipping costs can affect the overall value, especially if a return is needed, and this isn’t the experience we want you to have. We’ll make sure your comments are passed on, as pricing and returns policy are areas we continually review to stay as fair as possible for customers.

We’re sorry for the frustration around missing points when paying via PayPal. Loyalty points are usually tied to the account used at checkout, and if a different email is linked through PayPal, it can mean the order isn’t automatically associated with your rewards profile. We understand how unfair that feels, especially when it’s happened more than once.