M&Co 評論

Thank you for your feedback. We're delighted to hear that your order was dispatched and delivered quickly. We're sorry, however, that your return and refund took longer than expected. We understand how important a timely refund is and appreciate you bringing this to our attention. Your feedback will be shared with the relevant team as we continue working to improve our returns process.

I am so incredibly sorry that your package never reached you. We know how disappointing it is to look forward to an order only for it to get lost in transit. Our team has looked into this for you, and since the parcel was confirmed as lost by the courier, a full refund has now been issued back to your original payment method. Depending on your bank, the funds should appear in your account within 3 to 5 business days. Thank you for your patience while we got this sorted for you, and we apologise again for the inconvenience