I buy from most of the major guitar stores in the UK and Europe. Never bought from Mansons before and was hoping for more of a boutique service. They were very good at advising me and sending...
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Jack O'Hara
Mansons Guitar Shop
5 years ago
Dear valued customer, thank you for your response. I am sorry to learn that your experience withour service was not up the usual high standards you have come to expect from us. I would like to address the packaging for the item, which was double boxed and padded for protection during shipping.We appreciate yourfeedback on this and please be assured we will take your comments into careful consideration moving forward. I can confirm that all guitars, including yours, are setup by our world class techs prior to shipping. If you have any personal preferencein regards to theaction wewould haveneeded to know thisbefore dispatchand would have been happy toaccommodate your requirements.If you wish to discuss this further Ikindly ask you contact the shop so we may be given the opportunity to assist youand restore your faith in our service.Kind regards Jack
可信賴顧客
5 years ago
So much for the anonymous Feefo reviews! Don't have to be Sherlock Holmes to figure things out.
I really appreciate the response. There is nothing that needs doing that I can't address. I will clean the marks off of the back of the headstock. It would have been nice to get the manual and the Allen wrenches so that I can adjust things in future. I have bought 8 Ibanez basses at higher and lower price points in the past year so my expectations have been set by those experiences. Please note I didn't give you a bad score, just an average one. Please take this as constructive feedback from someone that buys more than I sell, all the time. When most people buy a new bass or guitar it is often a very special event for them, they may have had to save or cut corners elsewhere to buy an instrument, especially in the current climate. If it turns up in a shabby box (but well packed granted), missing tools and the manual with marks on the neck from being on a hanger it takes the shine off of what would normally be a wow moment on purchasing a brand new item. The acronyms NGD or NBD have been coined for a reason. If I bought this off of eBay secondhand I would understand. First impressions count is all I'm saying. Once again thank you for responding so politely. Based on your response I hope to buy from you again and but will speak with you first if that is acceptable?
