Outstanding custormer service starting with the booking. Max Davidson, Tour Director was one of the best ever - personable, professional and ensured every detail was tken care of for everyone. ...
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產品評價
交易日期： 19/05/2018
0
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CJ
Camillus Johnpulle
Feefo 驗證
8 years ago
Camillus Johnpulle說了有關 Luxury Gold:
Food selection was poor
Not enough time for sightseeing.
產品評價
Dale
Luxury Gold
8 years ago
It disappoints us to learn that the pace of the itinerary wasn’t to your satisfaction and that you felt there wasn’t enough time to take in all of the attractions. As such, we have forwarded this feedback along with your comments about the meals and time at the York Minister to our Operations Team for their review. Nonetheless, we hope that you have still taken many memorable highlights away from your experience.
交易日期： 18/05/2018
0
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RS
Rene Strelesky
Feefo 驗證
Regina,Sk.
8 years ago
Rene Strelesky說了有關 Luxury Gold:
The customer service was great! Alex was terrific, very attentive, knowledgeable, and helpful. We so enjoyed our holiday of Harmony of Central Europe. This was our 3rd Luxury gold trip and each one...
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產品評價
Dale
Luxury Gold
8 years ago
It makes us incredibly happy to learn that the Harmony of Central Europe itinerary surpassed your expectations and we are delighted that you enjoyed taking in all of the spectacular sights. Furthermore, we thank you for your praise towards our dedicated team and we hope to welcome you back soon for another luxurious travel experience.
Insight has previously been perfect. This time they made some disappointing mistakes. They failed to book my transfer from LHR to the Milestone Hotel, even though it was included in the tour. I had...
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Dale
Luxury Gold
8 years ago
We are really happy that you enjoyed the variety of sightseeing experiences in the itinerary and that you have returned home with many memorable highlights from your time on the British Royale trip. However, we truly regret to learn about the aspects of your journey that didn’t run smoothly and the impressions left by the Travelling Concierge. As a result, your feedback has been forwarded to our Quality Control and Operations Teams respectively, in order to ensure that the necessary preventative steps are taken to avoid any similar instances from affecting our guests in the future. Furthermore, we sincerely hope that looking forward; we may have the opportunity to restore your trust in our Luxury Gold Experiences.
Everything was planned extremely well. Our travel concierge and driver assured our comfort and convenience.
The sights were amazing and the local experts brought great insights into each place we...
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產品評價
交易日期： 15/05/2018
0
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可信賴顧客
Feefo 驗證
8 years ago
Very difficult to get through on phone. Changes online were not saved.
Dale
Luxury Gold
8 years ago
We are very sorry if you encountered any issues with our online platform and regret to read that you found it difficult to get through to our Insight Experts. During busy seasons we may experience a high volume of calls; however, it is also possible to send us a message and one of our representatives will get back to as soon as possible. That said; we are delighted that you enjoyed taking in the Canadian culture and we hope that you will join us in the future to explore more stunning destinations.
The pick up at the airport was excellent. All hotel room were good and in a good location. We were on our own at the Bilt Moore estates and the restaurant were extremely limited and long wait times....
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Dale
Luxury Gold
8 years ago
Thank you very much for your feedback; although, we are disappointed to learn that you felt the cuisine on the trip wasn't to Luxury Gold's Standard and so we have passed on your reflections to our Quality Control Team for their review. We only want our guests to enjoy the finest dining experiences throughout their journey and therefore, we hope to have the chance to restore your full faith in our guided vacations again in the future.
Dale
Luxury Gold
8 years ago
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產品評價
交易日期： 19/05/2018
0
分享
WH
William Hoare
Feefo 驗證
8 years ago
William Hoare說了有關 Luxury Gold:
All information requested was answered in a timely manner and in a detail I understood
Our door to door transport was scheduled for the wrong date, but was corrected after we brought it to their attention. The luggage barely fit the sedan that was sent. We had to call and arrange for...
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產品評價
Dale
Luxury Gold
8 years ago
We regret to learn of any oversights that caused you inconvenience at the start of your journey, however, we are pleased that your overall service experience lived up to our high standard. As well, it’s not every day that you get to meet royalty, so we are thrilled that this and many other memorable moments stood out as the highlights of your vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
