TD response to issues with hotel room(s) was excellent, helping on and off boats etc., though the TD could have walked a bit slower to accommodate all in the group as a few struggled to keep up. As a...
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Dale
Luxury Gold
8 years ago
Our Travelling Concierges are committed to ensuring the best experiences for our guests and so we are very pleased that the assistance provided was to your to full satisfaction. Furthermore, we are sure that your Travelling Concierge would have been happy to adjust the walking pace of the trip within reason to accommodate the needs of the entire group should they have been made aware of this concern. Nevertheless, we thank you for your suggestions about the transfers, time in Florence and accommodations in Rome, which we have shared with our Quality Control and Product Development Teams for their further review. However, we hope that you have left your time on the Ultimate Italy trip with many outstanding memories.
產品評價
交易日期： 20/05/2018
0
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可信賴顧客
Feefo 驗證
8 years ago
It was our fourth gold trip and would recommend all of them.
Dale
Luxury Gold
8 years ago
We’re extremely pleased to learn that the Ultimate Italy itinerary is another one of our exciting trips that you enjoyed and would recommend to our future travellers. What’s more, we are delighted that you felt able to take in more with us than you would have on your own and we hope to share a fifth Luxury Gold experience with you in the future.
Excellent customer service - the local experts were exactly that - knowledgeable and organized - I don't think we could have had better guides. Our tour director was very accommodating - I asked if...
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產品評價
交易日期： 20/05/2018
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RG
Rene Gulmini
Feefo 驗證
8 years ago
Rene Gulmini說了有關 Luxury Gold:
Lovely tour but I did hand in my scoring card to our Tour guide
Dale
Luxury Gold
8 years ago
Thank you for providing your Travelling Concierge with your post-trip feedback and we are delighted that you had a great time with us in Japan. We hope that your journey truly surpassed your expectations and to share more luxurious travel experiences with you in the future.
Good hotels but rooms with no views. The best bus driver, our tour guide was good, but only did what she had to do. We've had better. Wasn't very helpful with restaurants or shopping. Had a...
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交易日期： 04/05/2018
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RK
Robert Knight
Feefo 驗證
8 years ago
Robert Knight說了有關 Luxury Gold:
Excellent guide (Karen), great driver (Owen), spectacular scenery, superb accommodation, fun-loving fellow travelers, and beautiful weather made the trip an outstanding success. Only issue: Via...
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Dale
Luxury Gold
8 years ago
Your journey onboard via rail's the Canadian is intended to be a relaxing experience while you take in the scenic landscapes along the way. Therefore, we regret to learn about your significant delay and any inconvenience that you experienced as a result. As such, we have passed on your comments to our Operations and Quality Control Teams for their concern. Nevertheless, we remain very pleased to learn about the aspects of your trip that made your journey an outstanding success and we hope that we may have the pleasure of exploring many more remarkable destinations with you in the future.
產品評價
交易日期： 12/05/2018
0
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可信賴顧客
Feefo 驗證
8 years ago
Well organized, top notch hotels, informative guide
產品評價
交易日期： 20/05/2018
0
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可信賴顧客
Feefo 驗證
8 years ago
The location and quality of accommodations is good. The pace is also not too hectic which is ideal for people who have travelled extensively over the years. We have already visited many places and...
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
