Luxury Gold 評論

Thank you for taking the time to share your detailed feedback regarding your Luxury Gold experience. While we appreciate your positive comments about the Rocky Mountaineer journey and the efforts of the Travel Concierge, we are sorry to learn that several aspects of the tour did not meet the high expectations established by your previous experience with us. We understand your disappointment regarding the airport transfer issues, the cancelled harbour cruise, aspects of the accommodation, dining experiences, and coach comfort. We appreciate you bringing these matters to our attention and encourage you to share the additional details you have referenced directly with our Guest Relations Department at globalguestrelations@ttc.com, if you have not already done so. Your comments are invaluable in helping us review and improve our guest experience.

Thank you for sharing your feedback. We are pleased to hear that you had such an enjoyable experience and appreciated the smaller group setting. It is encouraging to know that the Travel Concierge provided throughout the tour was both knowledgeable and personable, helping to make your journey memorable. We appreciate your kind comments and hope to welcome you on another adventure in the future.

Thank you for sharing your Luxury Gold experience. We are pleased to hear that Switzerland’s spectacular landscapes, charming towns, and iconic rail journeys left such a lasting impression. It is also wonderful to know that the thoughtful touches, seamless organisation, and high standard of service from the on-the-road team contributed to a memorable and rewarding journey. We appreciate your recommendation and hope to welcome you back on another Luxury Gold adventure in the future.

Thank you for taking the time to share your feedback regarding your Luxury Gold experience. We are sorry to learn that the tour did not meet your expectations and that aspects of the itinerary, communication, and service caused disappointment. We are particularly concerned by your comments regarding the Travel Concierge, the missed Optional Excursion, and the unresolved airport transfer refund. Please be assured that we have received your email and that your concerns are being reviewed. A member of our team will be in contact with you or your Travel Agent in due course to discuss the matters you have raised in greater detail. We appreciate you bringing these issues to our attention and thank you for providing such candid feedback.

Thank you for sharing your feedback. We are pleased to hear that you found your journey well organised and enjoyed the comfort of the accommodations throughout your trip. We appreciate your comments and hope to welcome you on another Luxury Gold experience in the future.

Thank you for taking the time to share your feedback. We are sorry to learn that aspects of the journey did not meet your expectations, particularly regarding the support provided during your passport issue, the amount of travel time, and the standard of the hotels and meals. Your comments are valuable and have been noted, as they help us identify areas where improvements can be made. We appreciate your candid observations and thank you for travelling with us.

Thank you for taking the time to share your detailed feedback. We are sorry to learn that aspects of the tour did not meet your expectations, particularly regarding communication, organisation, and the overall guest experience. We also appreciate your comments concerning the impact of the wildfire smoke, which understandably affected the enjoyment of some of the spectacular scenery. We are, however, pleased to hear that you enjoyed the beautiful lakes and recognised the professionalism and knowledge of the Coach Driver. Your observations regarding communication, tour management, and dining arrangements are important to us, and we will ensure that your feedback is shared with our Operations Department for review and consideration. Thank you again for bringing these matters to our attention.

Thank you for taking the time to share your feedback. We are pleased to hear that you found both the Travel Concierge and Coach Driver to be of a high standard and that their professionalism contributed positively to your journey. We are, however, sorry to learn that aspects of the administration, airport transfer arrangements, accommodation, and dining experiences did not meet your expectations. We can confirm that our Guest Relations Department has received your email, and they will review the matters raised and provide feedback to you in due course. Your comments are important to us, and we will also ensure that your feedback is shared with the relevant Operations Department for review and consideration. Thank you for bringing these concerns to our attention.

Thank you for your review. We're glad you had a great experience and look forward to welcoming you on your next tour.

Thank you for taking the time to share your detailed feedback. We are sorry to learn that aspects of the tour, including the transfer arrangements, dining experiences, cancelled activities, and elements of the overall Luxury Gold experience, did not meet your expectations. We do, however, appreciate your positive comments regarding the Travel Concierge, Coach Driver, and the Rocky Mountaineer journey, and we are pleased to hear that these were highlights of your trip. Your observations regarding comfort, inclusions, and service standards are important to us, and we will ensure that your feedback is shared with our Operations Department for review and consideration. Thank you again for bringing these matters to our attention and for providing such comprehensive feedback.