Rug arrived relatively quickly, website is easy to use. I have requested a refund for product which is not as described. This process is not as smooth so far, still awaiting a response.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi EmmaWe are sorry to hear that our product did not meet your expectations. Our Team will be in touch with you regarding the claim of the rug being incorrectly advertised. This product is advertised as being 5mm thick, not 5mm pile. You are more than welcome to return the item under our 30 Day change of Mind Policy.
Kind Regards, Luxo Living Team
產品評價
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Emma
We are sorry to hear that our product did not meet your expectations. Our Team will be in touch with you regarding the claim of the rug being incorrectly advertised. This product is advertised as being 5mm thick, not 5mm pile. You are more than welcome to return the item under our 30 Day change of Mind Policy.
Kind Regards, Luxo Living Team
交易日期： 01/06/2020
0
分享
可信賴顧客
5 years ago
Excellent service. Great quality and timely delivery. Thanks so much
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Very smooth from start to finish, email very professional and communication as well, only thing was text saying that delivery driver will call half and hour before delivery but on the day was only...
閱讀更多
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
產品評價
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
Bunk bed is great quality, was delivered super fast and to a regional area too.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
產品評價
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
I love how fast delivery was and package was in great condition too!
The rug is also super soft I could sleep on it if I wanted 😆.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. Thank you for the photo showing how great it looks. We look forward to having you shop with Luxo Living again in the future.
產品評價
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. Thank you for the photo showing how great it looks. We look forward to having you shop with Luxo Living again in the future.
交易日期： 30/05/2020
0
分享
KD
Kellie Dargan
5 years ago
Kellie Dargan說了有關 Luxo Living:
Very poor quality bed , stitching undone on the bedhead , called and emailed so many times and still waiting on them to return or replace! I don’t think I’ll ever order again!
Luxo Living Customer Servic
Luxo Living
5 years ago
We are very sorry that your item arrived with some stitching issues. I have looked into your claim and can see that our team have been in discussions with you regarding a resolution. I can see that we have offered you some partial refunds to keep the item as it is with the stitching issue, however as this was declined we are now in the processes of arranging a collection and full refund of the product.
Kind Regards, Luxo Living Team
產品評價
Luxo Living Customer Servic
Luxo Living
5 years ago
We are very sorry that your item arrived with some stitching issues. I have looked into your claim and can see that our team have been in discussions with you regarding a resolution. I can see that we have offered you some partial refunds to keep the item as it is with the stitching issue, however as this was declined we are now in the processes of arranging a collection and full refund of the product.
Kind Regards, Luxo Living Team
Terrible Customer Service and company to deal with. Purchased a bed from the website which arrived in the wrong color to what was advertised. When it was questioned firstly was told it was my eye...
閱讀更多
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Elisa, Thank you for your feedback. We apologise that you received the incorrect colour. I can see that our team have been in discussion with you and you have requested a $180 partial refund to keep the item as it is. I have checked our records and can see that $180 refund was processed on the 20/5/2020 to resolve you matter. I will have your case manager contact you today to confirm you have received this refund.
Kind Regards, Luxo Living Team
Chair was as described and delivered quickly. Only issue was that there was no notification of the delivery outside of the initial notice
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
產品評價
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.
