I love the service delivery on time and the table set I bought is really beautiful. Same as what it shows in the photos.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. Wow your dining setup looks absolutely divine! Thank you for sharing your photo. Kind Regards, Luxo Living Team
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. Wow your dining setup looks absolutely divine! Thank you for sharing your photo. Kind Regards, Luxo Living Team
交易日期： 31/05/2020
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Hayley Burraston
5 years ago
Hayley Burraston說了有關 Luxo Living:
Received my order it’s damaged. Waiting for someone to contact me from support so I can exchange my order. Had only one good experience with customer service officers Rochelle she was helpful the...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Hayley, Thank you for your feedback. We are extremely sorry that your item arrived with manufacturing defects. I can see that Rochelle opened a warranty claim over the weekend for you and this is currently under assessment with our Warranty department. I have escalated your case so that they will have a resolution provided to you today. We apologise for the inconvenience caused and trust that your matter will be resolved as soon as possible. Kind Regards, Luxo Living Team
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Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Hayley, Thank you for your feedback. We are extremely sorry that your item arrived with manufacturing defects. I can see that Rochelle opened a warranty claim over the weekend for you and this is currently under assessment with our Warranty department. I have escalated your case so that they will have a resolution provided to you today. We apologise for the inconvenience caused and trust that your matter will be resolved as soon as possible.
Kind Regards, Luxo Living Team
The boxes arrived and I was present as they were unloaded. When unpacking the boxes, I noticed a large dent in one of the walls, as can be seen by the photos. I then noticed a dent in the surface of...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Hi David, Thank you for reaching out to us to advise of the damages caused in delivery. We are very sorry to hear this. Thank you for showing us the photos, I have asked a support Representative to reach out to you today with a resolution so please keep an eye out for an email. We look forward to resolving this matter for you as soon as possible. Kind Regards, Luxo Living Team
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Luxo Living Customer Servic
Luxo Living
5 years ago
Hi David, Thank you for your honest feedback and 4 Star Review. We are glad that you are happy with the unit so far and yes we do provide a more affordable unit as opposed to our competitors who charge $5-6K for a similar item.
Kind Regards, Luxo Living Team
Thank you so much for your 5 Star Review. We look forward to having you shop with us again!
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again!
交易日期： 23/06/2020
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可信賴顧客
5 years ago
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Very fast delivery
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback regarding the fast delivery. We are glad to hear this!
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and we are so sorry to see that you had some product quality issues. We can certainly guarantee that this is brand new however should not have those defects. We will be in touch with you today to discuss what we can do for you regarding this issue. Kind Regards, Luxo Living Team
really smooth delivery process and sofa came in great condition!
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We are so happy to hear this. We look forward to having you shop with us again!
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We are so happy to hear this. We look forward to having you shop with us again!
交易日期： 16/06/2020
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Adrian See
5 years ago
Adrian See說了有關 Luxo Living:
The sauna was very good quality for the money.
Extremely well packaged and good delivery.
Very happy with the transaction.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We are so happy to hear that you are loving your Sauna. We look forward to having you shop with us again!
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We are so happy to hear that you are loving your Sauna. We look forward to having you shop with us again!
I suggest partnering with a delivery supplier that provides more transparency and accuracy on deliveries. The wait time, lack of information, poor mobile web experiences, and poorly timed email...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Tess, Thank you for your feedback. We are sorry to hear that you were not happy with our service. Upon checking on your order I can see that the estimated delivery date provided to you at the time of purchase and that can be seen on your website order confirmation was Friday 03/07/2020 - Monday 13/07/2020. I can see that your order was dispatched from our warehouse with Hunter Express on 25/06/2020
and your online tracking is showing out for delivery today 30/06/2020. If you are not home to receive this, Hunter Express will leave a card for you to reschedule another date. We are glad to see that your delivery is running ahead of the estimated timeframe provided to you at the time of purchase. We would like to find out more about where you felt our service lacked so that we can look into improvements in this area.We look forward to your reply.Kind Regards, Luxo Living Team
