Thank you for your feedback, and I’m sorry to hear you were disappointed with your experience.
From our system, we can see that you contacted us as there was some confusion regarding the product ordered, as you were expecting Paintbox Yarns Simply Aran in 100g balls. After reviewing your order details and the chat with our colleague, we can confirm that the item purchased was Paintbox Yarns Cotton Aran, which is supplied in 50g balls. This information is also reflected in your order invoice, which was shared with you during the chat for reference.
If you have any further questions about your order, we’ll be more than happy to help.
Kind regards,
Anna and the LoveCrafts Team
產品評價
Anna
LoveCrafts
3 months ago
Thank you for your feedback, and I’m sorry to hear you experienced issues with splitting yarn and that you were left feeling disappointed with the support received.
Occasionally, splitting may occur depending on working style and tools. A slightly larger hook or needle can sometimes reduce this, and working with the natural twist of the yarn may also improve the experience.
We always aim to help resolve any product concerns when they are brought to our attention. If the issue is ongoing, please feel free to share photos of the yarn and the problem at info@lovecrafts.com, and our team will be glad to assist.
Kind regards,
Anna and the LoveCrafts Team
Anna
LoveCrafts
3 months ago
Thank you for your feedback, and I’m sorry to hear the yarn didn’t perform as expected for you.
Splitting can sometimes happen with yarns, depending on tools and working style, and a small adjustment in hook or needle size can often make a difference.
If you still find that the issue persists, please feel free to reach out to us at info@lovecrafts.com with photos of the yarn, so we can investigate this further.
Kind regards,
Anna and the LoveCrafts Team
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.
