I have been shopping with Lovecrafts for several years and have always them to be efficient and very helpful.
Even tho I live on the Highlands my order is through very quickly for which I...
Pack arrived quick enough but customer service is poor.
Yuliia
LoveCrafts
1 month ago
Hello,
Thank you for your feedback. I’m sorry to hear that you received some faulty balls of yarn.
I’m also sorry that you haven’t received a response from us. It seems we may not have received your previous email, and I apologize for the inconvenience.
I’m sending this email so you can reply directly to me. Please let me know which balls are affected and, if possible, attach a few photos showing the issue. I’ll be happy to look into this for you and help resolve it.
Best wishes,
Julie and the LoveCrafts Team
產品評價
Yuliia
LoveCrafts
1 month ago
Hello,
Thank you for your feedback, and I’m very sorry to hear about the issues you experienced with your yarn. We understand how frustrating it is to come across knots or cuts in the yarn once you’ve already started your project.
Please be assured that we never intentionally send “seconds” or substandard products. We’re sorry that the yarn you received did not meet the quality you expected.
I’m also sorry that you didn’t receive a response to your previous email. It seems we may not have received it, so I’m glad we can follow up with you now.
Please feel free to reply to this email with a few photos of the affected balls and the issues you found. We’ll be happy to look into this and find a suitable resolution for you.
Best wishes,
Julie and the LoveCrafts Team
A good range of yarns and colours which are despatched promptly in the distinctive sunshine yellow bags so yarn always arrives safely and puts a smile on my face as soon as I see it. This makes it...
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.
