I’m very sorry that your robe never arrived. I completely understand your frustration and apologise for the inconvenience caused.
We have noted your request for a refund and will arrange for this to be resolved as soon as possible.
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LJ
Lisa Jordan
Feefo 驗證
USA
27 days ago
Lisa Jordan說了有關 Long Tall Sally:
Love the sized
Perfect size I’m 6 feet
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AE
Annette Essig
Feefo 驗證
USA
27 days ago
Annette Essig說了有關 Long Tall Sally:
Love the clothes and most of styles and the most important is the length
I ordered it online so it was super easy and I received it quickly!
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可信賴顧客
Feefo 驗證
27 days ago
Lovely fit and quality.
Very quick delivery and kept updated at all times.
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可信賴顧客
Feefo 驗證
27 days ago
unreliable returns policy
i’m still waiting to hear back about the return request I submitted and no one has responded
Ida
Long Tall Sally
26 days ago
We’re very sorry that you’ve been left waiting for a response regarding your return request. We did respond to your original email, and we can see that you subsequently replied to us, so we’re sorry for any confusion around the communication.
To ensure this is resolved, we have now sent you a new email and hope to hear from you shortly. We apologise again for the inconvenience and delay.
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SJ
Susan Jones
Feefo 驗證
GBR
27 days ago
Susan Jones說了有關 Long Tall Sally:
Good service
All items were carefully packed. Correct items were sent(no mix ups). Was kept updated with order progress. Delivered on time. Very happy customer.
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可信賴顧客
Feefo 驗證
27 days ago
Very pleased
Excellent
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可信賴顧客
Feefo 驗證
27 days ago
Difficult to return
It was not obvious up front that they charge a refund fee on returns - they just deducted £1.99 before the refund. That's in addition to me paying for the delivery!
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可信賴顧客
Feefo 驗證
27 days ago
Good on these products as I kept them. It the returns service is a nightmare!
