Unforgettable provide an ever increasing range of dementia friendly products that are of excellent quality and competively priced. I purchased the tablet PC for my elderly mother to use (and so I...
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產品評價
交易日期： 14/07/2017
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Verified Customer
8 years ago
Verified Customer說了有關 Live Better With Dementia:
Superior product at a good price and despatched quickly
I initially purchased a Simple Music Player, which arrived quickly and well packaged
Later on, I was trying to obtain a spare part for this item and after a short period of confusion, it became...
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產品評價
交易日期： 24/08/2017
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Verified Customer
8 years ago
Verified Customer說了有關 Live Better With Dementia:
I made a mistake in the ordering and the response was immediate and helpful. The product when received was of high quality and enthusiastically appreciated by my elderly father
It. Has made a difference in purchasing the Dayy Date and Time clock as my Husband was getting confused as to particurly time of day. Also. I picked up your book from lloyds pharmacy with the voucher...
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產品評價
交易日期： 21/09/2017
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Verified Customer
woodford green
8 years ago
Verified Customer說了有關 Live Better With Dementia:
This is my second purchase from Unforgettable and like the electronic tablet dispenser it is proving invaluable in trying to help my mum deal with her everyday life in her own home. The products...
By listening to customer feedback and not replying with platitudes and indifference
Charlie
Live Better With Dementia
8 years ago
Dear Louise, I am sorry that we had handled the situation poorly when it was first reported to us. We had been made aware, only moments earlier, of the error with the printing, but did not convey this in a clear manner, we certainly would not have sent out the goods, should have known it had any errors. We have learnt from this situation, and whilst we hope nothing like this will occur again, we would offer to replace it free of charge or discount the item, should it occur.
產品評價
Charlie
Live Better With Dementia
8 years ago
Dear Louise, I am sorry that we handled this situation poorly when it was first reported to us. We had been made aware, only moments earlier, of the error with the printing, but did not convey this in a clear manner, we certainly would not have sent out the goods, should we have known it had any errors. We have learnt from this situation, and whilst we hope nothing like this will occur again, we would offer to replace it free of charge or discount the item, should it occur.
Charlie
Live Better With Dementia
8 years ago
Dear Louise, thank you for your feedback. The object locator is one of our best-selling products, however, based on feedback from customers like yourself, we are working to find alternatives, with louder alarms so that we can have a range of option, with varying volume settings. Thank you again for taking the time to give us your feedback, it is the best way that we can learn, and improve our products so we do truly appreciate it.
