ok but instructions re delivery were not read or understood properly and had to chase up delivery
可信賴顧客
12 years ago
Delivery could be improved, Instructions and a contact Tel number were supplied if problems, but no phone call was received and delivery was done to suit carrier, not customer.
Flowers never reached my friend even after confirming the address three times. Never got my money back either...$70 wasted! and a very disappointed friend!
Lily's Florist
Lily's Florist Australia
12 years ago
I am so sorry about this i have called you and spoken to you on the phone and hopefully we have resolved the confusion. I have provided your refund and i truly apologize that it took so long to get resolved. This is not the service we wish to provide so i appreciate your comments.
Kind regards
Anna Broomfield
Customer Service Manager
Lily’s Florist
Service exceeded expectatons as i was able to talk to lovely lady, relay what i was aiming to achieve with the flowers i was sending and wallah my wish was Lily's Florist command
可信賴顧客
12 years ago
I selected Lily's Florist as i was initially drawn to the name as love lily as girls name but also the frangrance of this beautiful flower - they certainly didnt disappoint and also i usually only send flowers to cheer a friend in need, Lily's Florist will receive my business in the future.
Service was good. The initial contact was a little abrupt but not rude. When an error was discovered on the delivery address and I recontacted Lily's and the staff immediately contacted the...
When I ordered, the lady made a few mistakes in spelling ie: my name and address where the flowers were being sent to even though she repeated the correct details over the phone to me - I had to ring...
The flowers were lovely, but the card message was cut off at the end.
The fill-in field on the website should be set to have a maximum number of characters so that customers can't write more than...
Lily's Florist is an Australian based delivery florist. Order flowers online for same day delivery to any location is Australia. Fresh flowers from just $42.
Lily's Florist is an Australian based delivery florist. Order flowers online for same day delivery to any location is Australia. Fresh flowers from just $42.