Galia,
Thank you for taking the time to talk to me on the phone and explain your experience with us. After discussing this with you we have agreed that a 50% refund will be given to you regarding this issue. I hope we have now resolved this and that the communication in the future will be much better. I have given you my email for any further correspondence.
Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist