Listening to your customer and be more flexible with your goods rather than saying something cannot be done!!
I received a gift of a bracelet set from my daughter as a Xmas present. It meant a great...
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Customer Care
Joma Jewellery
6 years ago
We are so sorry to hear you feel you had a negative experience with us. We always strive to give the best service to our customers, whilst keeping within our guidelines. Please accept our apologies for any trouble that this caused you. - JJ
產品評價
交易日期: 27/01/2020
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可信賴顧客
Feefo 驗證
6 years ago
Lovely bracelet, I have several of them now! Fast delivery but I did think the packaging was a bit large for just one bracelet.
Bought 2 bracelets as birthday presents, Ordered Wednesday, needed quickly so paid for next day delivery, was after 2pm so knew to expect them on Friday - didn’t arrive. Messaged got no response, so...
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Customer Care
Joma Jewellery
6 years ago
We are really sorry to hear this. We can see there was a delay with your order and a case was raised with the courier at the time. A full refund was issued to you on the 14/02/20, please accept our sincerest apologies again for the inconvenience. - JJ