The customer service personnel are always very helpful and friendly.
產品評價
Klaudia - Help Team
JewelleryMaker
9 days ago
Hi Fiona,
Thank you for your review.
We’re sorry to hear that the ruby, emerald and sapphire strand arrived damaged. We understand how disappointing this must have been, and we appreciate you bringing this to our attention.
However, we’re pleased to hear that your refund was processed promptly following the return.
We apologise for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
The customer service personnel are always very helpful and friendly.
產品評價
Klaudia - Help Team
JewelleryMaker
9 days ago
Hi,
Thank you for your review.
We’re sorry to hear that the pearls were not up to the standard you were expecting on this occasion. We appreciate you taking the time to share your feedback, as this helps us continue to improve our products.
We apologise for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker.
The customer service personnel are always very helpful and friendly.
產品評價
Klaudia - Help Team
JewelleryMaker
9 days ago
Hi Fiona,
Thank you for your review.
We’re sorry to hear that the pearls were not up to the standard you were expecting on this occasion. We appreciate you taking the time to share your feedback, as this helps us continue to improve our products.
However, we’re pleased to hear that your return and refund were processed quickly and smoothly.
We apologise for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
The customer service personnel are always very helpful and friendly.
產品評價
Klaudia - Help Team
JewelleryMaker
9 days ago
Hi Fiona,
Thank you for your reviews.
We’re sorry to hear that both items didn’t fully meet your expectations. We understand your disappointment with the stability of the Third Hand with 5x Magnifier and appreciate your feedback regarding the base design.
We’re also sorry that you felt the JewelleryMaker Handbook with Technique Sheets did not offer the value you expected. Your feedback is very important to us, and we will ensure your comments are passed on to the relevant teams for consideration.
Please remember that if these items are not suitable for your needs, you’re welcome to return them within 30 days for a full refund.
We apologise for any disappointment caused, and if there’s anything we can assist you with further, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website