What service? I emailed customer services on 13 November and 21 Feb with no response. This month my debit order wasn't deducted.
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr. Barberton, it shouldn’t take so long for us to get back to you on any request, it’s unacceptable. Apologies for the inconvenience, please note that we have escalated the matter in order for a manager to attend to it. We apologise once again for the inconvenience.
產品評價
交易日期： 26/09/2018
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可信賴顧客
6 years ago
Happy with the service. Took a while to get my no claim bonus... had to email them a couple of times but they finally did pay it.
HIV status which was sent through twice was not updated on the policy, I had to get the pharmacy to send to me and I had to email for the 3rd time and follow up to ensure it was done. I requested an...
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The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Ms. Mewalall, we are so sorry to hear about your incident. This is not the kind of customer service we strive for. Be assured that we will escalate this and you will have someone contacting you to explain what went wrong. Apologies for the inconvenience this might have caused you.
交易日期： 13/03/2019
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TC
Trusted Customer
6 years ago
Trusted Customer說了有關 Old Mutual iWYZE:
Grade SERVICE
產品評價
交易日期： 04/03/2019
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TC
Trusted Customer
6 years ago
Trusted Customer說了有關 Old Mutual iWYZE:
poor service
The iWYZE Team
Old Mutual iWYZE
6 years ago
:( this is not great at all.
Kindly tell us what was poor with the service you received from us in order to work at improving it.
If the company can be open and fair to it's customers...that if two driver's who are insured by iwyze are on an accident, they'll not assist and nor be open about the relationship they have with the...
