Returned shoes as not a good fit. Returned shoes early August and have still not received a refund. Have spoken with customer services a few times and been told a refund has been issued but keep...
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Lilian
Hotter Shoes
19 hours ago
Hi Helen, thank you for your review. We are sorry to hear the Alanya sandals were unsuitable. We can see from our records your refund has been processed. We are aware, some banks insert refunds on the order date and we would advise you to check your bank statements around the date of your order. Please be assured, you feedback has been passed on to the appropriate teams. If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Leanne trainers.. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
This is the second pair I have bought (in a different colour this time) and they go with everything! Not only that, but they are comfortable as well.
Nicola
Hotter Shoes
2 days ago
Thank you for your review of the Tropic sandals. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
I purchased these to be an extra wide fit they were not. The width was narrower than the wide fit sandals I already owned by about 8 mm which doesn’t sound a lot but it was. I couldn’t get my foot in...
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Lilian
Hotter Shoes
19 hours ago
We are sorry to hear Tropic sandals were not to your complete satisfaction. Your valuable feedback will be passed on to our Design Team. Should you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
These are a similar style to the sandals I have purchased for the past few years. But unfortunately not the same quality. Not the quality that I associate with Hotter products. Like a very poor...
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Lilian
Hotter Shoes
19 hours ago
Thank you for your review. We are sorry to hear of your disappointment with the Carpa sandals. We will ensure your comments are shared with our Design Team.
If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you for your review. We are sorry to hear the Relax slippers were unsuitable. If you would like guidance on finding the best fit and style, just let us know. In the meantime, your feedback will be passed on to our Design Team.
Kind regards,
Hotter Customer Services.
It would be great if you had a foot shaped size guide supplied for people whose feet are changing. You could also give the length of the shoe and width at various points for the elderly and those...
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Lilian
Hotter Shoes
19 hours ago
Thank you for your review of the Rosie trainers. We do have a fit guide which can be viewed on our website. Your valuable feedback will be passed onto the appropriate teams. If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Hard to find an actual shop within 5 miles of home (had one once but it was closed). Liked the look of the trainers and travelled across London to try a pair but nothing left in my size. Back home,...
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Nicola
Hotter Shoes
2 days ago
Thank you for your review of the Laurel trainers. We are delighted to hear you have found the perfect style. Your feedback regarding needing more stores nearby will be passed on to our relevant departments. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
The shoes are a very good fit and look stylish they were delivered on time although they could have been in a better box
Nicola
Hotter Shoes
2 days ago
Thank you for your review of the Sedgwick shoes. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
We look forward to seeing you shopping with us again soon.
Kind regards,
Hotter Customer Services.
Had to exchange a pair for a half size larger which was achieved very quickly and efficiently. Good value.
Nicola
Hotter Shoes
2 days ago
Thank you for your review of the Chase trainers. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
comfortable sandals but one of the straps rubbed on my little toe making it uncomfortable to wear
Nicola
Hotter Shoes
2 days ago
Thank you for your review for the Venice sandals. We are sorry they are not to your complete satisfaction, and your valued feedback will be passed on to our Design Team.
Kind regards,
Hotter Customer Services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.