Hello,
Thank you for your review.
We’re sincerely very sorry for the delay, we’ve taken a look and we note from the tracking that the order is progressing through the network however there were unforeseen delays, all being well we anticipate that it’ll be with you by the end of the week.
Please again accept our sincere apologies and please do get in touch if there is anything else you require assistance with.
JewelleryMaker
產品評價
Ali - Help Team
HobbyMaker
4 years ago
Hello,
Thank you for your review.
We’re sincerely very sorry for the delay, we’ve taken a look and we note from the tracking that the order is progressing through the network however there were unforeseen delays, all being well we anticipate that it’ll be with you by the end of the week.
Please again accept our sincere apologies and please do get in touch if there is anything else you require assistance with.
JewelleryMaker
HobbyMaker order. Received confirmation, then email to say delay then part of order arrived 7 days after delay email. Still awaiting rest of order. Great to be able to have 1 P&P price all day.
Goods well packaged and arrived in good condition within timeline.
產品評價
Ali - Help Team
HobbyMaker
4 years ago
Hello,
Thank you for your review.
We’re sincerely very sorry for the delay, we've had a look and your order has been accepted by the supplier (at the moment orders are being dispatched directly from Hunkydory Group Limited) can you please kindly get in touch with our Help Team and let us know the items you're outstanding and we'll chase this up for you.
HobbyMaker
Ali - Help Team
HobbyMaker
4 years ago
Hello,
Thank you for your review.
We’re sincerely very sorry for the delay, we've had a look and your order has been accepted by the supplier (at the moment orders are being dispatched directly from Hunkydory Group Limited) can you please kindly get in touch with our Help Team and let us know the items you're outstanding and we'll chase this up for you.
HobbyMaker
交易日期: 09/03/2022
0
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JS
June Speed
Feefo 驗證
4 years ago
June Speed說了有關 HobbyMaker:
Very pleased with Hobbymaker's whole set up. Efficient service. Great value.
Hello,
Thank you for your review.
We’re sincerely very sorry for the delay, we’ve taken a look and we note from the tracking that the order is progressing through the network however there were unforeseen delays, all being well we anticipate that it’ll be with you by the end of the week.Please again accept our sincere apologies and please do get in touch if there is anything else you require assistance with.JewelleryMaker
產品評價
Ali - Help Team
HobbyMaker
4 years ago
Hello,
Thank you for your review.
We’re sincerely very sorry for the delay, we’ve taken a look and we note from the tracking that the order is progressing through the network however there were unforeseen delays, all being well we anticipate that it’ll be with you by the end of the week.
Please again accept our sincere apologies and please do get in touch if there is anything else you require assistance with.
JewelleryMaker
These items took a bit longer to be despatched than expected
jayne - Help Team
HobbyMaker
4 years ago
Hi,
Thank you for your review.
We are very sorry to hear that there was a delay with your order, and we understand how disappointing this can be.
Looking at your account, we can see that this parcel has since been scanned as delivered by our couriers,
and we do hope that you were happy with your order.
Please do not hesitate to give our Help Team a call if you would like to discuss this in more detail and they will be happy to assist you further.
Kind regards,
Jayne.
Parcel was split into 2. When I phoned they didn't know that 1 parcel was missing and what the reason was. They were checking what was happening.
After it finally arrived I had a voicemail telling me...
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Clare - Help Team
HobbyMaker
4 years ago
Good afternoon,
Thank you for your feedback regarding our service.
We're sorry to hear that you were disappointed with the service that you received from us on this occasion and we do apologise for any inconvenience this may have caused you. With HobbyMaker orders, the vast majority of the products that are ordered are sent out directly from our suppliers. Therefore, if you order items from two different suppliers on one order then this order will arrive in two separate parts - we do apologise if this was not explained by our team at the time the order was placed. We are also sorry to hear that you received an item in the incorrect colour and we do apologise for any inconvenience this may have caused you. We can see that you spoke to a member of our team regarding this and they offered to refund the costs for the return postage and packaging should you decide to return the item back to us for a replacement.
If you require any further assistance, please do not hesitate to contact us on 0800 0011 4433 or email us at help@hobbymaker.co.uk. Kind regards,
Clare W - Help Team
www.hobbymaker.co.uk
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.