Had no information as to when to expect delivery as item shown as dispatched the day after purchase. 1st update came from Royal Mail to say they had a parcel with no indication of which order. I was...
There is no service...theyve had my money for 19days and ive not received a thing!!!!!!
Klaudia - Help Team
HobbyMaker
20 days ago
Hi,
Thank you for your review.
We’re sorry to hear that you haven’t yet received your order and understand how frustrating this must be. This is certainly not the level of service we aim to provide, and we sincerely apologise for the disappointment caused.
This matter has been escalated to our Customer Liaison team, who are now investigating this with the supplier. As soon as we receive an update, a member of the team will give you a call to discuss this further.
We truly appreciate your patience while this is being looked into. If there’s anything else you’d like to raise in the meantime, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
HobbyMaker
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
