Hive 評論

Hi Sally,

Thanks for sending us your feedback. We are sorry to hear you are unhappy with your order. Debbie at customer services has looked into your order and been in touch via email. It appears you have ordered the CD instead of the vinyl by mistake. 

If you would like to return your order just send it back to us with the information given and we will refund it for you. Or if you would like any other help with your order please get in touch with us.

Kind regards,

Richard.

Hi Chek-Huo

Thank you for sending your feedback. We are sorry your order has been delayed however your order details state that the delivery option selected was 2-5 working days. Due to the bank holiday weekend this would have accounted for the delay in your order.

Debbie at customer services has been in touch with you and you should now have received your order. If there are any other issues please do get in touch with us and we will be happy to help you.

We value every customer and strive to maintain a satisfactory shopping experience and hope that your experience with us has not diminished in any way.

Kind regards,

Richard.