Hive 評論

Dear Sophie,

Thank you for providing feedback on your recent order.  We're sorry to learn that the diary is missing a section and that you are waiting for a response from the Customer Service team.

This has been raised with the team and they will be in contact with you directly to resolve your problem and arrange for a perfect copy to be sent to you as quickly as possible. 

Our sincere apologies for the delay in responding to your email.  Thank you for bringing this to our attention.  We will review the reason for the delay to ensure that all emails are answered within the 24hrs as stated on the Contact Us form.

Thank you for shopping with Hive and we hope that you will visit us again soon.

kind regards
Julie
hive.co.uk

Dear Pamela,

Thank you for providing feedback on your recent order.  We notice that you've rated our service 1 out of 5, and wondered if there was any reason for this and what we could have done to improve the service provided.  If there were any issues with your order, please let us know and will look into this immediately.

We appreciate all feedback whether positive or negative as this helps us identify areas for improvement to ensure we provide the best service possible. 

We hope you will shop with us again and any issues with your order can be quickly addressed and resolved.

kind regards
Julie
Hive.co.uk