Before I start, I would like to outline how long it has taken me to be sent this link to add a review on here - I had to contact the admin at Feefo. Because they wanted to give HSD the chance to...
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Gary Joiner
Halesowen Self Drive
7 years ago
Sorry to here the length of time its taken to leave feed back for Halesowen Self Drive. We would like to leave some feed back to what you have said about the company.
Firstly, the only criminal here was your self by driving the vehicle uninsured as the vehicle was rented/hire to your partner only.
The £250 deposit that was taken from your self is one of the costs that incurred due to this incident. Along side with the costs to repair it's self, is also the time the vehicle if off the road which is a minimum of three days hire to repair is a loss of £190 for this time period for the company while the van is off the road. The damage "dent" was considerably more than 20cm when removed from the side of the building.
For your discretion and after numerous amount of phone calls with out answer, we were unable to send the invoice.
we have a range of vehicles from 13 plate to 67 plate, all serviced and checked daily, all RAC cover to avoid any mishaps when on hire, so i'm not sure what is meant by "old,tatty vans"
Please feel free to contact us or pop into the office to discuss this matter further. Thank you.
DI
Disgruntled
7 years ago
Guilty as charged but I did explain the misunderstanding about driving instead of my husband.
However you know you overcharged for that repair.
I would love to see.evidence of these phone calls you mention. I did get back to you and you emailed back to say you only wanted to confirm the address so you could send my receipt.
Never received the receipt.
You also never explained why I wasn't sent Feefo link despite both me and Feefo chasing this. Smells fishy to me.
I am not the only reviewer who feels your excess and deposit witholding rules are arbitrary. Enough said!
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可信賴顧客
Feefo 驗證
7 years ago
Won’t use again
Had me booked in wrong day , was given an old van at last minute dot com and been 2 weeks and Stil not recieved my £250 deposit
However the guy on the counter (Ian) was very helpful to assist and...
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可信賴顧客
Feefo 驗證
7 years ago
Halesowen Van Hire
We hired jumbo van , excellent van at a very competitive price and friendly staff.
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可信賴顧客
Feefo 驗證
7 years ago
Great service on the day and before. Would rent again from them.
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KE
Kevin
Feefo 驗證
Stourbridge
7 years ago
Kevin說了有關 Halesowen Self Drive:
Local business for local people
Friendly, helpful & personal service. The benefits of using a local business rather than a faceless national.
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PA
paul
Feefo 驗證
Dudley
7 years ago
paul說了有關 Halesowen Self Drive:
Have used them before and found them friendly and professional.
Van was clean and exactly what i needed. You were friendly and explained the prosses well. Will gladly tell anyone to use you.
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LB
Leanne Bennett
Feefo 驗證
7 years ago
Leanne Bennett說了有關 Halesowen Self Drive:
Excellent
We always get great service from them.
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AL
Alan
Feefo 驗證
8 years ago
Alan說了有關 Halesowen Self Drive:
They gave me a most suitable van
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可信賴顧客
Feefo 驗證
8 years ago
Poor condition van
Friendly service. But the Luton van I hired was in extremely poor condition, brake warning light on the dash, 180,000 miles. £500 excess! I doubt the van was worth that much! £100 for a days hire...
Here at Halesowen Self Drive we have a range of transit vans in all different sizes to suit your needs.
Our smallest van that we can hire is a 'Ford Transit Connect' for smaller jobs, the largest van is a 'Luton' van for big jobs.
Here at Halesowen Self Drive we have a range of transit vans in all different sizes to suit your needs.
Our smallest van that we can hire is a 'Ford Transit Connect' for smaller jobs, the largest van is a 'Luton' van for big jobs.
