Excellent service very friendly guy fast service phoned and they came and gave a quote and got the job done right away
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Mr Haywood --
It's really appreciated that you took the time to write a review and thank you also for the additional comments for the engineer. Great that the work completed was done in a speedy and timely manner.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
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Phil
Feefo 驗證
Boston Spa
3 years ago
Phil說了有關 grandedigital.co.uk:
Excellent service from start to finish.
Fantastic service from start to finish. I rang for an aerial engineer to take a look at our total loss of reception. Within 2 hours of the call an engineer (Dave) had arrived, diagnosed the problem...
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Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Phil --
We are so pleased we were able to meet your expectations from start to finish and within 2 hours the work was completed with the engineer. It's really appreciated that you took the time to write a review and share your experience.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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可信賴顧客
Feefo 驗證
3 years ago
Great service
Phoned & came 2 days earlier than booked. Sorted out aerial cables. Very good service
Grande Digital
grandedigital.co.uk
3 years ago
Good morning --
Really good feedback and amazing to hear we made the visit 2 days before the original scheduled appointment. Thank you so much for the kind words which will be shared with the team.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
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可信賴顧客
Feefo 驗證
3 years ago
Your technician arrived at my home. He was polite and talked me through his checks and inspections.. He diagnosed the fault and performed the the corrective actions. Before he left he emphasized the...
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Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon sir --
Good to hear that the engineer who made the initial visit was polite and did the appropriate checks finding the faults. You are correct in saying we have a 12 month warranty to parts and labour and would always arrange a revisit if required. However, we can never guarantee when this might be exactly.
Great that the fault has cleared, your feedback will be shared now with our service team to investigate further with the engineer.
We hope you have a good weekend.
Kind Regards,
The Grande Digital Team
可信賴顧客
3 years ago
Grande Digital Operations Manager has contacted me since I posted my comments and we had a very productive discussion.
Although the fault still is appearing to have rectified itself we have agreed that I should contact Grande Digital in the near future to arrange for their engineer to call again to inspect/interrogate my system for both parties satisfaction.
I have upgraded Grande Digital to a full 5 stars due to the high regard of the company and management towards their employees, their quality of product and the satisfaction of their customers.
It is wonderful to find a company who reviews their customer comments and responds appropriately.
WELL DONE GRANDE DIGITAL.
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RA
RAJ
Feefo 驗證
3 years ago
RAJ說了有關 grandedigital.co.uk:
Great service from Brett, was friendly and knowledgable!
Grande Digital
grandedigital.co.uk
3 years ago
Good morning Raj --
Many thanks for the excellent feedback after we visited your home - your feedback will be shared with the technician shortly. We are really grateful for you taking the time to leave a review on Feefo after your positive experience.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
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AN
Andrew
Feefo 驗證
Ashford
3 years ago
Andrew說了有關 grandedigital.co.uk:
Totally efficient and consultative engineer
Grande Digital
grandedigital.co.uk
3 years ago
Good morning Andrew --
It's really appreciated that you took the time to write a review after the technicians recent visit and completing the work at your property. We are so pleased we were able to meet your expectations.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
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可信賴顧客
Feefo 驗證
3 years ago
Efficient , fast . Faultless transaction .
Grande Digital
grandedigital.co.uk
3 years ago
Good morning madam --
Thank you for taking the time to share your experience. We love to hear that we provided excellent customer service which was efficient, fast and faultless - fantastic feedback. We'll be sure to pass on your comments to the team.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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DA
David
Feefo 驗證
Swansea
3 years ago
David說了有關 grandedigital.co.uk:
Quickly diagnosed the problem and put it right within the hour. Good, efficient service.
Grande Digital
grandedigital.co.uk
3 years ago
Good evening David --
Many thanks for the excellent feedback after we visited your home.
We are really grateful for you taking the time to leave a review on Feefo.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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AF
Antonio Filipe
Feefo 驗證
3 years ago
Antonio Filipe說了有關 grandedigital.co.uk:
Im still waiting for the engineer to call me back...
Grande Digital
grandedigital.co.uk
3 years ago
Good evening sir --
Thank you for bringing this to our attention, even though we appreciate it shouldn't take a review or to get to this stage. Your feedback will be sent immediately to our service team who will address this first thing Friday morning. Please bear with us while we investigate further.
Enjoy the rest of your day - we are grateful for your patience.
Kind Regards,
The Grande Digital Team
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MA
Marion
Feefo 驗證
Crawley,w.Sussex
3 years ago
Marion說了有關 grandedigital.co.uk:
Booking was simple on line. The Engineer was prompt and knew exactly what was wrong and it was sorted out in no time at all.
I will definitely choose Grande Digitial again should a problem arise with...
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Grande Digital
grandedigital.co.uk
3 years ago
Good evening Marion --
The engineer will soon receive a copy of this review - really nice feedback, so thank you on his behalf.
It's really appreciated by the team that you took the time to write a review and share your experience.
Enjoy the rest of your day, its always great to receive a "well done".
Kind Regards,
The Grande Digital Team
