Gooseberry Shop 評論

Hi, we are so sorry to hear that your item arrived damaged. We typically use packing tape on all items with lids to prevent them from leaking, as sometimes items can get damaged in transit. We can see that you sent us an email informing us of the damage and we have sent over a free returns label so you can send the damaged item back. We have offered either a refund or a replacement, whichever works best for you, but unfortunately we have not received a response. Please let us know what would be best. You can get in touch with us at enquiries@gooseberryshop.co.uk or on 02037958171. We are sorry again for any inconvenience this caused and we hope to hear from you soon.

Hi, we are so sorry to hear this. Our delivery can take up to 7 business days, but we can see that your order took 8 business days to arrive due to the busy Christmas period. We are sorry for any inconvenience this delay caused. Should you have any further questions please contact our Customer Care team on 02037958171 or email us at enquiries@gooseberryshop.co.uk.

Hi, we are so sorry to hear this! Unfortunately your Davines items that you have ordered are no longer stocked on our website. I can see that we have been in regular communication with you via email since placing the order. I can see that you requested a refund which has been actioned and an email has been sent to confirm this has been done. Should you have any further questions, please contact us via email at enquiries@gooseberryshop.co.uk or by phone on 02037958171