They are not explicit about all charges and make unreasonable timeframes for the payment of these additional charges.
Mavyreen
Globehunters
6 years ago
Thank you for sharing your feedback and we are sorry to hear you had an unsatisfactory experience with Globehunters.
Globehunters is proud to have no hidden charges and list them all on the site for Customers to see. If your concern is in relation to the check-in baggage, information related to is transparently listed on our website (under 'More Information' on each flight listed). Passengers can check if luggage is included or not for their selected flight before making their purchase.
If any fare listed on our website does not include a check-in luggage allowance, passengers have an option to call us and get the quote for check-in luggage. Moreover, if we receive any booking without check-in luggage, we always get in touch and check for their baggage requirement and quote the difference in the new fare with check-in baggage.
Unfortunately, flight fares are dynamic and always have a limited time frame in which each ticket needs to be issued. This time frame is given by the airline, not us. Therefore, we always make sure that all our passengers complete the payment before the fare "expires" and avoid making a new booking with higher fares.
At Globehunters, we strive to ensure that every customer is satisfied with our service and products. We hope the above explanation would clarify your concern.
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Trusted Customer
Feefo 驗證
London
6 years ago
Trusted Customer說了有關 Globehunters:
fast transaction and very easy to book
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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可信賴顧客
Feefo 驗證
6 years ago
DO NOT BOOK
I reached out about refund policies shortly after booking and received no information. They have collected my money and have no intention of letting me know if a refund was even possible of
I would...
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Trusted Customer
Feefo 驗證
6 years ago
Trusted Customer說了有關 Globehunters:
all good, no issues.
fast and good. slightly too much of service as they like calling and checking if all ok...and these days everyone likes email or non-human interaction... ;) But wasn't also overwhelming - just called...
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Mavyreen
Globehunters
6 years ago
Thank you so much for the review! We are so happy that you use us before and we would do everything we can to get you the best deal possible every single time! Hope to service your flight needs again in the future!
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Trusted Customer
Feefo 驗證
6 years ago
Trusted Customer說了有關 Globehunters:
Very easy to use at the very best prices
Quick easy and efficient service. No problems and everything went well with my transaction. Communication is very good. Highly recommended
Mavyreen
Globehunters
6 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price!Hope to service your flight needs again in the future!
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Trusted Customer
Feefo 驗證
6 years ago
Trusted Customer說了有關 Globehunters:
A great service from a very helpful team and the price was good.
Mavyreen
Globehunters
6 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Hope to service your flight needs again in the future!
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Trusted Customer
Feefo 驗證
6 years ago
Trusted Customer說了有關 Globehunters:
It was a smooth purchase, with no hiccups.
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
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Trusted Customer
Feefo 驗證
6 years ago
Trusted Customer說了有關 Globehunters:
good
it was good
Mavyreen
Globehunters
6 years ago
Thanks for your rating and review. We really appreciate your feedback! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
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可信賴顧客
Feefo 驗證
6 years ago
awful, awful, awful!
Awful service, not confirmed until the sale of booking that luggage is not included in the flight booking.
Mavyreen
Globehunters
6 years ago
Thank you very much for your email and we are sorry to hear that we have caused disappointment.
Recently, many airlines have introduced cheaper but more restrictive economy fares for their long haul flights. These cheaper restrictive fares don’t include the free checked-in baggage allowance. Any non-baggage fare flight listed on our website does have the information listed under the "More Information" section which passengers can check before confirming their purchase. We would like to apologize again for the issue that has cropped up, but as a travel agency, our options are limited as our website picks up the lowest fare available and then provides it to the passenger who searches for it.
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可信賴顧客
Feefo 驗證
6 years ago
Everything went smoothly, waited a little for ticket and receipt
Good service, good price.
Mavyreen
Globehunters
6 years ago
Thank you so much for the brilliant review! We're super happy to know that we got you a great deal on your flights! Yes we are continuously working on speeding up our ticketing process so hopefully next time when you book with us, we'd not only save you money on your flights – you'd get your tickets instantaneously! Hope to service your flight needs again in the future!