Thank you for your honest feedback, and we're truly sorry to hear about your experience. It’s disappointing to know your emails weren’t responded to—I have found your email this morning and responded as that’s not the level of service we aim to provide. We completely understand your frustration, especially with this being your first order. If you’re open to it, we’d love the chance to make things right. Please reply to our email, and we’ll ensure your concerns are properly addressed. Once again please accept our apologies for the unacceptable service you've received and the inconvenience caused.
