Knowledgeable, informative, pleasant. Treat the customer well. I usually speak to one particular person and can usually be put through to him. I have now used this organisation for buildings...
Effortless renewal without going through all of the usual questions again. We are very happy with Fresh and trust them to find us the best quote each year for our home insurance.
They could make sure the policy has the accurate information
Shield Total Insurance
Fresh Insurance Services
5 years ago
Thank you for your feedback. Sorry to hear that issues with our system caused mistakes on your documents and thank you for checking them and reporting the issues which are now resolved
可信賴顧客
5 years ago
Still waiting for a resolution
產品評價
交易日期： 23/08/2020
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MC
Mr Nick Lee-Clarke
5 years ago
Mr Nick Lee-Clarke說了有關 Fresh Insurance Services:
Answer phones quicker
Give best price renewal quote first time of asking
Shield Total Insurance
Fresh Insurance Services
5 years ago
Thank you for your feedback. The price given to you was the best available from the insurers we deal with and represented a reasonable year on year increase in premium. If you wish to discuss this further please feel free to call us or drop us an email using the details on https://www.freshhomeinsurance.co.uk/
No fuss household insurance. Easy and convenient, what more can I say? The true test comes if and when one needs to make a claim. That's when you find out how good your insurance company is.....
Every year I use this broker. This year has been a nightmare not because of COVID, but because of lack of communication. It doesn't help the fact that you can not speak to the same person you are...
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Shield Total Insurance
Fresh Insurance Services
5 years ago
We are sorry that you have experienced problems this year. Owing to COVID all of our team are working from home and are unable to make contact directly with international clients. This is also why your incoming communications have been handled by different individuals. We hope to return to normal service as soon as possible when the pandemic is over
