The operative seemed a bit put off by all my questions and it seemed he wanted to just get me off the phone. He kept saying 'feel free to look around' and sounded like he was annoyed and impatient.
Stuart Craig
Fresh Insurance Services
5 years ago
Thank you very much for taking the time to feedback to us. At Fresh we strive to deliver a personal and helpful service and I’m sorry that we have fallen short on this occasion.
We will take your feedback on board and I hope that in the future you give us a further opportunity to deliver the correct level of service to you.
very helpful and patient as the whole empty house situation was hard to work out.
Then allowed me to ring back later after discussion with other family members but had all my notes on file for a...
Are generally helpful, however I am not comfortable that at renewal they would happily have charged me a higher premium if I hadn't queried it. They should give the best price to existing customers...
I did end up getting insurance, but the quote given online to entice me in was a lot less than the final cost (by about £150). I was given some dubious reasons for this. When setting it all up I...
I initially was not happy with the automatic renewal. I called customer service line to query why. This was explained to me and the young lady who helped managed to get the quote to a really good...
