Great customer service. I pre-ordered fans that were due to be delivered mid-June. They held true to their promise and delivered the products mid-June.
When I contacted them for seeking an update on...
I was just amazed at how quick delivery was in a place where it usually takes ages. Well done!
交易日期： 19/06/2026
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GV
Graham Vaughan
Feefo 驗證
AUS
1 month ago
產品評價
交易日期： 17/06/2026
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CM
Chris McGinty
Feefo 驗證
AUS
1 month ago
Chris McGinty說了有關 Fansonline:
Good
產品評價
交易日期： 15/06/2026
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可信賴顧客
Feefo 驗證
1 month ago
Product
Fansonline
1 month ago
Thank you for your feedback. We’re sorry to hear about your experience.
We can confirm that your order was shipped on 14/06 and delivered on 17/06. After receiving your review and enquiry, a member of our team reached out requesting photos of the reported damage so we could investigate and assist further. At this stage, we have not yet received a response.
We remain committed to resolving this for you and encourage you to reply to our previous correspondence with photos of the damage at your earliest convenience so we can assess the issue and discuss the appropriate next steps.
產品評價
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Product
Fansonline
1 month ago
Thank you for taking the time to leave a review, and we're sorry to hear that your Fanco Metro Quiet Boost 250 Exhaust Fan arrived with a damaged backdraft flap hinge.
Our support team has already contacted you requesting photos of the damage so that we can investigate the issue and arrange a suitable resolution. At this stage, we have not yet received the requested information.
Please reply to our previous email with photos of the damaged component, and we'll be happy to review the matter and assist further as quickly as possible. We appreciate your patience and look forward to resolving this for you.
