It was very easy to book, got a great discount which was a massive help when booking for 5 people! Easy to use the vouchers, a little more detail could be used for the hopo vouchers because we ended...
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Customer Experience
Experience Oz
11 days ago
Hi Casey, thanks so much for your valuable feedback. We are so happy to see you enjoyed your Village Roadshow Escape Pass + Hopo All Day Pass.
I recommend paying very close attention to what you book. The information is confusing. I booked accommodation that was close to the address given. However, the event is now a two-hour drive away. I...
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Customer Experience
Experience Oz
11 days ago
We’re sorry to hear about the confusion and inconvenience and we appreciate your feedback — we’ll work on improving clarity.
Hey, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email us at info@experienceoz.com.au , we'd be happy to help.