We’re very sorry to hear that your engraving kit didn’t arrive. This is the first we’ve heard about the issue, and we would have been very happy to help much sooner if we’d known there was a delay.
If an order hasn’t arrived within the estimated delivery time, we always recommend getting in touch straight away so we can investigate and resolve it as quickly as possible.
We have now processed a full refund for you, and we’re very sorry for the inconvenience caused. If there’s anything further we can help with, please do let us know.
產品評價
Lucy Brookes
Eternal Tools
6 months ago
We’re very sorry to hear that your engraving kit didn’t arrive. This is the first we’ve heard about the issue, and we would have been very happy to help much sooner if we’d known there was a delay.
If an order hasn’t arrived within the estimated delivery time, we always recommend getting in touch straight away so we can investigate and resolve it as quickly as possible.
We have now processed a full refund for you, and we’re very sorry for the inconvenience caused. If there’s anything further we can help with, please do let us know.
Eternal Tools provide an excellent service ! They have a very wide range of top quality products and a fast turn around. Just what you need when you are running short of somthing or break a tool.
Lucy Brookes
Eternal Tools
7 months ago
Thanks for the great review! We’re really pleased you’re happy with both the service and the tool quality. We look forward to having you shop with us again.
Excellent service and communications from Lucy. Very reasonable prices for very good quality tooling.
Lucy Brookes
Eternal Tools
7 months ago
Thanks for the brilliant feedback! Really pleased you’re happy with both the tooling and the service, and great to hear the cutters perform well and last. We really appreciate your support and custom.
Good products, website,and service,would recommend 👍
產品評價
Lucy Brookes
Eternal Tools
7 months ago
Thanks for your lovely review! We’re pleased that everything arrived promptly and well packaged.
交易日期： 12/12/2025
0
分享
EG
Eliahou Gozlan
Feefo 驗證
8 months ago
Eliahou Gozlan說了有關 Eternal Tools:
?
產品評價
Lucy Brookes
Eternal Tools
8 months ago
Thanks for your feedback — we’re really sorry to hear you haven’t received your order yet. Your parcel was dispatched on 5th December via Royal Mail to Israel. We’ll be emailing you separately to look into the delivery and help resolve this as quickly as possible.
Lucy Brookes
Eternal Tools
8 months ago
Thank you for your patience while we looked into this. A Replacement order via DHL is on it's way
Lucy Brookes
Eternal Tools
8 months ago
Thanks for your feedback — we’re really sorry to hear you haven’t received your order yet. Your parcel was dispatched on 5th December via Royal Mail to Israel. We’ll be emailing you separately to look into the delivery and help resolve this as quickly as possible.
Lucy Brookes
Eternal Tools
8 months ago
Thank you for your patience while we looked into this. A Replacement order via DHL is on it's way
zeer goed, enkel spijtig dat de douanekosten zo hoog zijn
產品評價
Lucy Brookes
Eternal Tools
8 months ago
Thank you for your feedback. We’re pleased you’re happy with the quality, and we appreciate your understanding that customs charges are set locally and outside of our control.
Thanks for the great review! We're so pleased the core drills are cutting through glass quickly for you and that your delivery arrived fast. If you need any tips or sizes for your next job, just let us know!
交易日期： 28/10/2025
0
分享
AC
Ali Castleton
Feefo 驗證
9 months ago
Ali Castleton說了有關 Eternal Tools:
Superb
產品評價
Lucy Brookes
Eternal Tools
9 months ago
Thanks so much for your lovely feedback! We really appreciate you choosing us for your burrs and we're delighted to hear you’ve had great advice and service each time. If you ever need help with a new project or tool, just drop us a line.
