Towels are good quality, one was not sent though and so I emailed the customer service, they acknowledged very quickly that this was an oversight and I received the towel within a few days, well in...
I thought I was ordering two seperate items ! I did not want both names on both towels . Also " HARRIETT " towel was ordered in....PINK not RED .
Towels R Us
Duncan Stewart
13 years ago
I`ve looked at the order and we have embroidered it exactly as instructed. You have ordered two sarongs each with both names on. What you should of done was ordered one sarong with one Harriett and then the other with Lucielle. Obviously we had no way of knowing that you did not want both names on each sarong. If you wanted to reorder I would offer a discount of 50% as a gesture of goodwill. Please e-mail directly at fraser@towelsrus.co.uk to sort out for you.
Kind Regards
fraser
towelsrus.co.uk
交易日期： 19/12/2012
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Feefo 驗證
13 years ago
fast delivery great quality Egyptian cotton very efficient
At first I thought it was a great idea and loved the idea of having the towels personalised. However, after never receiving the product and having very little contact with the sales team I feel I...
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Towels R Us
Duncan Stewart
13 years ago
I`m happy to send another towel out or issue a refund. We actually sent the turbie out on the 18th of December with the Royal Mail, but It would appear to be lost. Please confirm either way. If you want it embroidered then I`ll get it done and embroidered so you have it by Friday (sent with a courier this time).
Thanks
fraser
Kind Regards
fraser
towelsrus.co.uk
I am very happy with the service I received. Even though I ordered 2 blankets quite near to Christmas they still arrived within a few days of ordering. Impressive.
One of the most professional and considerate companies I have ordered products with. Due to an error in ordering I received three duplicated items. (as much my fault as anyones) Fraser Stewart was...
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Towels R Us
Duncan Stewart
13 years ago
Thanks for the comments Marc, really appreciated.
Kind Regards
Kind Regards
fraser
towelsrus.co.uk
產品評價
交易日期： 19/12/2012
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Feefo 驗證
13 years ago
Quick delivery, well packaged, excellent stitching. No complaints
