Great travel agency. I am very pleased with the service. It is easy to book.
Highly recommend
Thank you
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MW
Mr Windas
3 years ago
Mr Windas說了有關 Destination 2:
Poor customer service - no contact
They mistakenly changed the dates for a holiday we booked when the original hotel wasn't available. (note that the original hotel is still showing as available for those dates). We have been in...
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Customer support
Destination 2
3 years ago
Paul we are sorry for this mistake and understand you had emailed a consultant who was on annual leave which compounded our response timescale for which we apologise. Our customer service team do otherwise have their own timescales for response which are on their auto reply to manage your expectation. However, we understand the matter is now resolved for you.
MW
Mr Windas
3 years ago
Yes I emailed a consultant who was on annual leave, but he had an auto responder so I then emailed your customer service on more than one occasion as I knew I wouldn’t get a reply from the initial consultant. I heard nothing back from you for a week until his holiday was over. This was stressful and poor customer service. I didn’t get any response from your main customer service so their response times in my experience were never.
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MH
Mr David halford
3 years ago
Mr David halford說了有關 Destination 2:
Very good and very polite will use again we wait to see what our hotel is like
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可信賴顧客
3 years ago
Poor attention to detail
Put incorrect destination and refused to change hotel voucher to show what we had booked which is half board dine around. This could cause issues on arrival at the hotel. I would like the voucher...
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MH
Miss Natasha Hancock
3 years ago
Miss Natasha Hancock說了有關 Destination 2:
Tracey was so helpful & friendly looking forward to our holiday
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可信賴顧客
3 years ago
Avoid booking with this company!
My holiday got cancelled due to Covid restrictions, it was such a struggle for them to give us any vouchers even though they were the ones that cancelled the trip. ...
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Customer support
Destination 2
3 years ago
We regret the difficulty you mention in using your credit, you were entitled to that and we apologise. We will ensure our current staff are aware of the process which arose some time ago due to initial onset of Covid and lockdown of which they may not have fully known. We are sorry if any conversation appeared rude since this would never be intended, and are pleased that Geraldine could assist.
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MA
Mrs Cheryl Allen
3 years ago
Mrs Cheryl Allen說了有關 Destination 2:
Web site is so easy to use
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MW
Mr James Welch
3 years ago
Mr James Welch說了有關 Destination 2:
Great
Great deal and customer service
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MU
Mr Richard Ufland
Radlett
3 years ago
Mr Richard Ufland說了有關 Destination 2:
Prompt and efficient service
Booked with Destination2 over phone. David was very helpful and efficient.
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MW
Mr Andrew Williams
3 years ago
Mr Andrew Williams說了有關 Destination 2:
Great experience and we will definitely use again!
Excellent website and we found it had the best prices for our two hotels we booked in Dubai. Great communication too by email with our tickets. Will definitely use them again!
