Hi Toby. I am sorry to hear that you were not happy with the overall buying experience of your policy with us. If you would be as kind to contact me at debenhamstravelinsurance@rockinsurance.com with further information to help us improve, it would be greatly appreciated.
Steve
As no printer requested policy to be posted. Postal cost expensive! Reward of voucher cannot also be printed and voucher cannot be posted! However, we still use Debenhams Travel insurance as...
Hello Jennifer. I am delighted to hear that the service you received was good, quick and easy. The postal charge will cover for the first class delivery of your policy documents, including the 35 page policy wording that we advise customers to read before travel commences. We are an internet based company and would suggest that a family member or friend print your documents out if they have access to a printer. I apologise for any inconvenience caused.
Steve
Didn't send me the documents, called them and they said there was no record only of a transaction number that had not been.processed, however they knew I had paid. They send they would send out. 2...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
Hello Jonathan. I am sorry to learn of the difficulties that you have experienced in receiving your travel insurance documents with us. I have investigated this incident and can confirm that there was a system error which resulted in your policy not being written. Please accept my sincere apologies for the amount of time that it took to resolve this issue.
Steve
company forgot to send my printed copy travel insurance. had to phone on a premium line to remind them then faced an anxious wait to get it before my travelling commenced.operator was a bit short...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
Hi Joan. I am sorry to hear that you experienced a delay in receiving your travel insurance policy through the post. Customer service is something that we take very seriously, and I would like to see what went wrong when you spoke with us over the phone. If you would be as kind to contact me at debenhamstravelinsurance@rockinsurance.com with the telephone number you called, the number that you called from, along with the date and time that you spoke with one of our advisor's in regards to this incident, it would be great appreciated. I apologise for any distress caused.
Steve
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
