DCUK - The Original Wooden Duck Company 評論

Welcome to the DCUK family! We're glad you are happy with your first DCUK experience. Thank you for such a fab review!

Hi Sallie, we're glad your Rosie duck made it all the way to you in Florida safely! Thank you for your lovely review.

Hi there. What a shame that you received customs/taxes with the delivery. As that's happened to many of us the other way (buying items into the UK) I can certainly appreciate the frustration. We're looking at what else we can do to help our non-UK customers, but as with almost every UK retailer - it's still very tricky right now. It's also worth pointing out that we do in fact mention the possibility of country-specific fees in several places on the website, including a prominent message on the checkout page before anyone clicks through to pay. For reference (and any other interested readers) it says: "At the moment, some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We’ll do what we can to help, but DCUK cannot be held responsible for these charges." Given all that, it's really disappointing to be hit with a 1-star review for this. Especially as our reputation and feedback is everything to us... with so many thousands of other people from all over the world agreeing with our dedication to a 5-star experience. Hopefully if you try us again sometime, you might consider a higher review based on the experience. I also hope that anyone seeing the review for the very popular Santa Duckling you purchased will see that it is certainly not 1-star quality, which is sadly what it looks like now. Thank you for your feedback in any case, and best wishes.

Hi Lynn, we're glad you enjoyed the DCUK experience, we hope your loved one likes their duck! All the best.

Amazing! Thank you for a great review, we're glad you're happy with everything! - We hope your friend enjoys their duck.

Thank you for your kind words about our teams quick service! We're glad your duck made it to you safely in the end!

Hi Julie, thank you so much for your patience and understanding with your damaged duck. We're glad your replacement made it to you safely! We appreciate your kinds words and great review!

That's great! Thank you for letting us know they made it to you quickly and safely - and for your kind words. All the best!

Great! We're glad your ducks made it to you safely and quickly! Thank you for your support and brilliant review!

Hi Elaine, thank you for your support and thank you for helping us spread the DCUK joy to your friends and family!