DCUK - The Original Wooden Duck Company 評論

dddccccdddddccc. Not sure if that made sense either, but thank you for your review. We'll take the stars!

Hi Helen, we're glad your son loves his personalised cyclist duck! Thank you for the glowing feedback!

Hi Alison, we're pleased your friend loved their new duck! Thank you for this amazing review, means a lot to us here at DCUK!

Hi Helen, thank you for this lovely review and for letting us know it arrived safely and quickly! All the best!

Hi there. Oh no. What a shame that your relative had to pay for customs/taxes with the delivery. As that's happened to many of us the other way (buying items into the UK) I can certainly appreciate the frustration. We're looking at what else we can do to help our non-UK customers, but as with almost every UK retailer - it's still very tricky right now. We'll absolutely take on board your suggestion/advice to look at an option for the buyer to pre-pay any extra costs - as that would be a much nicer way to ensure the shine of a new gift is not ruined by having to pay extra. Mind you, we're also still looking at how best to help minimise the impact of extra costs on the customers too, as it's far from ideal for everyone. It's also worth pointing out that we do in fact mention the possibility of country-specific fees in several places on the website, including a prominent message on the checkout page before anyone clicks through to pay. For reference (and any other interested readers) it says: "At the moment, some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We’ll do what we can to help, but DCUK cannot be held responsible for these charges." Given all that (and accepting how embarrassing it is for people to pay import fees for a gift), it's really disappointing to be hit with a 1-star review for this. Especially as our reputation and feedback is everything to us... with so many thousands of other people from all over the world agreeing with our dedication to a 5-star experience. Hopefully if you try us again sometime, you might consider a higher review based on the experience. Thank you for your feedback in any case, it's much appreciated. Best wishes.

Hi Jennifer, thank you for adding the photo! We think it looks great shining away! Thank you for the amazing review, means a lot to our team here at DCUK.

Hi Michelle, thank you so much for this glowing feedback, we are so pleased you are happy with them!

We are pleased you like the personalised name tags! Thank you for the lovely review!

Wow, that's lovely, we're glad your friend loves their new Disco Ducklet! Thank you for the glowing feedback, we love knowing our ducks have made people smile!

Hi Kelly, thank you so much for this amazing review, we're pleased you're happy with the DCUK experience!