Cuckooland 評論

We appreciate your feedback. We try to include as much information within our product descriptions so that customers can make an informed purchase decision and the weight limit of 75kg was present as you state. The trundle drawers are meant for occasional use and are a fantastic feature for these children's beds. Regarding delivery, we can confirm that the lead time was 2-3 weeks and after reviewing your order details we can see that your delivery took place exactly to this timeframe. We hope that you will be back to see us at Cuckooland again in the future, hopefully we can turn those 3 stars into 5!

Thank you so much for your fabulous feedback. The delivery team always tries to accommodate all our customers and its lovely of you to tell us how pleased you were to get your Boss Gaming Bed so quickly and on the day you wanted it.

Thank you so much for your wonderful review. We do try our best and there is nothing better than hearing back from customers who appreciate the work that the team here do.

We are very sad to see your review. You emailed our team on Monday night after the offices had closed so we were not able to have time to reply to you before you left your review on Tuesday. You placed your order on the 23rd of December - the product lead time was shown on the site as 2 - 3 working days. The scooter was dispatched on the 29th of December and delivery was attempted on the 30th of December but no one was in. Delivery was again attempted on the 31st of December but again no one was in. We tried a third and final time on the 2nd Jan however again no one was in. The scooter is now on its way back to the warehouse. Our customer service team is in direct contact with you so that you can confirm how you would like to proceed.

Hello Nita, I can confirm that the goods were dispatched on the 29th December as per the full tracking information I have sent you via email. The order status has to be manually updated and this was done by a member of the team as soon as the offices were re-opened.

Thank you so much for your review. We are delighted that you received your Lotus Grill quickly. Now we just need some nice BBQ weather! We hope to welcome you back to Cuckooland again soon.

Thank you for your review. We do demonstrate in all images for our customers to make an informed decision on their purchase however we are grateful for your feedback. We look forward to welcoming you back to Cuckooland again soon.

Your review is amazing, thank you so much! The Aviary Kids Bunk Bed is one of our favourites - perfect for your little ones. Don't forget to check out our amazing snurk sets - we look forward to welcoming you back to Cuckooland again soon.

Your review is amazing, thank you so much! We are so pleased that your gift of a weathervane was appreciated, they make the perfect gift! We look forward to welcoming you back to Cuckooland again soon.

Thank you for your review. Upon looking into your order, I can see that the return of your mattress protectors was discussed over the phone with a member of our Customer Services Team, however, the issue with the bunk bed was not brought to our attention. Please note, we would have been more than happy to assist you with resolving these issues. Our team are available Monday to Friday via phone, live chat or email. Please do let us know if we can help any further.

Your review is outstanding, thank you so much! We are pleased that you are happy with your new Ooni Karu 12 - here's to making tasty pizzas for 2024! Be sure to check out our Ooni accessories - we look forward to welcoming you back to Cuckooland again soon.